Burnley General Hospital

10 days for referral from doctor, very good.

I'm usually at Blackburn but I have come here today to have my cataracts done. I couldn't have treatment because my blood pressure was too high. I have been given a lift off my son who lives in Penrith. I couldn't use the patient transport because the number I was given in my appointment letter was the wrong one, apparently it had changed a long time ago from the one I was given. I found out the right one in the end but my son had already arranged to come with me.

The building is dated and X-ray is very dark and gloomy

I waited for 2.5 hours after my appointment time. However, the staff were lovely

Create more parking near to newborn section

I arrived for my appointment but soon realised that I had come at the wrong time. A nurse came to tell me that as I hadn't shown up she had discharged me back to my GP. My issue is why did I have to go to the hospital in the first place if I was so easily discharged. It seems like a waste of money

Gestational Diabetes clinic have very long waiting times but they are very good once you get in.

Scruffy environment outside. The treatment is good but they won't give me a pump because they said I don't qualify.

There's not enough parking. They were amazing when there was a problem - infection. They didn't know what was wrong but they go in there and sorted it out and I've been fine since.

I've been waiting for an appointment for months. I've been in a flare since January and I'm a single mum so it's been hard. I feel like I go in and they just prescribe me things but it doesn't work. My daughter has suffered for it as well. I ended up with really bad anxiety about it. I spoke with Mind and they told me if it happens again to get in touch with social services because I couldn't even get up the stairs. I was just left to cope for months on my own. My appointment in August was cancelled as a doctor left.