The Healthwatch Lancashire Help Centre provides a listing of local services including advice and information services.

Please find below and A-Z list of Lancashire services and organisations.


ADFAM offers information and advice for families of alcohol and drug users.

The website has a list of local family support services. Phone: 07442 137421

Advocacy Focus provides support in relation to health and social care related issues, particularly for people with mental health and people with learning disabilities within East Lancashire.
Advocacy Focus works county wide to support people to have a voice to convey their wishes to improve their emotional and physical well being through increased respect, choice and dignity.
Phone: 0300 323 0965

Growing older doesn’t come with a manual, so if you need information or advice on anything from health to housing, you can contact Age UK.

Phone: 0300 303 1234 

Al-Anon is a worldwide organisation offering support and understanding to the families and friends of problem drinkers, whether the person is still drinking or not. Confidential Helpline: 0800 0086 811


Alcoholics Anonymous AA is a self-help organisation. Meetings are free and confidential. Call: 0800 9177 650 

Arthritis Care are here for you.  From high quality information and support to empower you to take control of your arthritis.  Phone:0300 790 0400 

Asthma UK works to stop asthma attacks and, ultimately, cure asthma by funding world leading research and scientists, campaigning for change, supporting people with asthma to reduce their risk of a potentially life threatening asthma attack.


Phone: 0300 222 5800

Autism Initiatives provides a range of person centred services throughout the UK. The charity provides services to children and adults, and encompasses education, residential houses, supported living and outreach services.  Phone: 0151 330 9500


Barnardo’s works with local authorities across the UK to provide a broad range of fostering and adoption services, including placements for children with extra needs. Providing tailored solutions to meet your local placement needs, we are committed to improving children’s lives at every level of service provision. 

Blackburn and District Blind Society provides a number of services that support people in the community who are partially sighted, blind and may often have other disabilities.

The Blackpool Teaching Hospitals NHS Foundation Trust supports a population of 1.6 million with a range of acute services. 

The Brothers of Charity Services is an organisation whose vision is to provide a range of services to people with learning disabilities which support their individuality, choice, rights and dreams..


The Care Quality Commission is the independent health and adult social care regulator. Their job is to make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage them to improve. They do this by monitoring, inspecting and regulating services to make sure they meet fundamental standards of quality and safety and we publish what we find, including performance ratings to help people choose care. Website: Phone:03000 616161

Lancashire Care Contraception and Sexual Health (CaSH) Services work together to provide people with a full range of sexual health services. Including contraception choices, sexually transmitted infection screening and treatment. Website:

Phone: 01257 515151 Website:

The Citizens Advice service offers practical, up-to-date information and advice on a wide range of topics, including; debt, benefits, housing, legal, discrimination, employment, immigration, consumer and other problems. Website: Email: Phone: 01524 400400

Clinical Commissioning Groups (CCGs) commission most of the hospital and community NHS services in the local areas for which they are responsible. Commissioning involves deciding what services are needed, and ensuring that they are provided. CCGs are overseen by NHS England, which retains responsibility for commissioning primary care services such as GP and dental services, as well as some specialised hospital services. All GP practices now belong to a CCG, but groups also include other health professionals, such as nurses. Please click on the relevant link below to find out more information about your local CCG: East Lancashire North Lancashire West Lancashire Chorley and South Ribble Greater Preston Fylde and Wyre Blackburn Blackpool Click here to find out more information about CCGs

Individuals with a stoma have had their bowel diverted through their abdomen so that bodily waste can pass into a stoma bag. This may be due to illnesses such as cancer, Crohn’s disease or following a trauma to the abdomen. Each year, the NHS carries out around 6,400 permanent colostomies. It is estimated that one in 500 people in the UK are affected.

If you are one of these people – either pre-op, post-op or perhaps caring for a patient, then the Colostomy Association is here to help and support you. There are lots of ways to get in touch with us. We run a 24-hour helpline (0800 3284257). We have a closed Facebook Group, where people with stomas from across the country can speak to one another.

Our website ( is packed with useful information including free access to all the booklets and leaflets that we produce. It is here that you can also find details of support groups up and down the country. So if you are about to have stoma surgery or are adjusting to life afterwards, remember that the Colostomy Association is here for you.

PALS Most hospitals have a Patient Advice and Liaison Service (PALS). They offer confidential advice, support and information on health-related matters to patients, their families and their carers. Click here to find your local PALS service

Clinical Commissioning Groups (CCGs) Click here for information about CCGs Citizens Advice
We help people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers.

Website: For further information about how to complain click here

Access Counselling ACCESS offers a wide range of services to individuals, couples, families and groups. Services are offered by qualified and trained counsellors. Anybody can refer themselves to our service. Phone: 01524 39138 Website:

Counselling Directory Counselling Directory is a confidential service that encourages those in distress to seek help. The directory contains information on many different types of distress, as well as articles, news, and events. Website:

Creative Support is a high quality provider of person centred social care services for people with learning disabilities, mental health and other needs. Website: Phone: 0161 236 0829 Email:


We are the only free, confidential, specialist information and advice service for disabled people and carers in West Lancashire. The service, which is a registered charity, exists to meet the information needs of disabled people and their carers through the provision of a direct, accessible service to the public. Phone: 0800 220676 Website: Email:

The Drinkaware Trust is an independent UK-wide organisation that aims to improve our drinking behaviour and the national drinking culture to help reduce alcohol misuse and minimize alcohol-related harm. Website:

DrinkCheck can help you find out more about your drinking. Website:

Drinkline is the National Alcohol helpline. If you’re worried about your own or someone else’s drinking, you can call this free helpline, in complete confidence, 24 hours a day. Call: 0800 917 8282


East Lancashire Hospitals NHS Trust was established in 2003 and is an integrated Health Care Provider located in Lancashire in the heart of the North West of England, with Bolton and Manchester to the south, Preston to the west and the Pennines to the east forming a natural boundary with Yorkshire. Accrington Victoria Community Hospital Haywood Road, Accrington, Lancashire, BB5 6As. Telephone number: 01254 263555 Please click here to find out more about Accrington Victoria Community Hospital. Burnley General Hospital Casterton Avenue, Burnley, Lancashire, BB10 2PQ Telephone number: 01282 425071 Please click here to find out more about Burnley General Hospital. Clitheroe Community Hospital Chatburn Road, Clitheroe, BB7 4JX. Telephone number: 01254 263555 Please click here to find out more about Clitheroe Community Hospital. Pendle Community Hospital Leeds Road, Nelson, Lancashire, BB9 9SZ. Telephone number: 01282 425071 To find out more about Pendle Community Hospital please click here. Royal Blackburn Hospital Haslingden Road, Blackburn, Lancashire, BB2 3HH. Telephone number: 01254 263555 To find out more about Royal Blackburn Hospital please click here.

Elder provide a service called live-in care, matching your loved one with an experienced, carefully vetted carer who moves into a spare room. They do everything required to make sure the person you love is safe, happy, and comfortable in their own home. For more information call 0330 057 6496.


Action for Blind People Action for Blind People is a national charity with local reach, providing practical help and support to blind and partially sighted people of all ages. Website: Call: 0303 123 9999 N-Vision N-Vision is a local independent charity providing services and support to anyone with reduced vision living in the area regardless of age or means. Website: Call: 01253 362692


Falls are a common cause of injury. A fall can happen to anyone but older people are more vulnerable and likely to fall.

Frequently the cause of a fall is related to:

You can access more information from a reliable source, the NHS, about falls prevention including advice about these common causes of falls.

Click here for more information.

Tel – 01253 658 658
Find out more in person – Fylde Direct, The Public Offices, 292 Clifton Drive South, Lytham St Annes, Lancashire, FY8 1LH
Contact by post – Fylde Borough Council, The Town Hall, St Annes Road West, Lytham St Annes, Lancashire, FY8 1LW


Galloway’s Society for the Blind are a local charity based in the North West of England that supports people living with blindness or a visual impairment. Operating out of their four regional centres, they provide vital help and services including: specialist equipment and advice, talking newspapers, training and support groups as well as escorted holidays and outdoor activities.

Howick House, Howick Park Avenue, Penwortham, Preston – PR1 0LS
Registered Charity Number 526088
Telephone 01772 744148 or email

91 Balmoral Road, Morecambe LA3 1SS
Telephone 01524 414846 or email

1a Farrington Street, Chorley PR7 1DY
Telephone 01257 275160 or email

Paton House, 22 Wright Street, Southport PR9 0TL
Telephone 01704 534555 or email


Hand on Heart Charity has a simple goal; to prevent the deaths of the 12 young people who die due to a sudden cardiac arrest each week. Phone: 0845 0710822 Website:

Address: Suite 20, Blackburn Enterprise Centre, Furthergate, Blackburn, BB1 3HQ Email: Tel: 01254 504985 Website:

Healthwatch England

Action on hearing loss Whether you are worried about your hearing, know you have hearing loss, or are profoundly deaf this section will give you the practical information and advice you need. We know hearing loss can be a big problem, but there is lots you can do about it. Phone: 0808 808 0123 Website: Email:

The contract for Help Direct has come to an end and Lancashire County Council has set up a different service from 1st September 2015 for local people, as part of the commitment to ensure the people of Lancashire are healthy and resilient.

Please visit for the support you need or telephone 0303 333 1111 for advice and information as part of the new service

Please note the Safe Trader Scheme is still in operation

Helping Hands has a range of home care and live-in services, ranging from 30 minutes to full-time live-in care.

Our services include visiting and live-in care. We offer individually tailored high quality home care across Lancashire and our services include companionship, housekeeping and complex health care support with specific conditions including the following:

spinal injuries
acquired brain injuries
people who have suffered a stroke
Our live-in care services mean that one of our carers can be there to help you 24 hours a day. Our live-in carers can help in the following ways:

If you have a progressive medical condition or have been injured and need support at home one of our carers can give you extra support you need.
If you have a medical condition and need to take medication during the night, one of our carers can there to remind you to take it and help you to take it.
All our carers are DBS checked and have received full training with us. Our carers can work with GPs to help understand how best to support you.

Contact details:

Address: Derby HouseLytham Road, Fulwood, Preston, Lancashire PR2 8JE

Website: (if you need this shortened, let me know)

Telephone: 01772 394 923



Intact provides support, advice and a signposting service, as well as a drop in service. A venue for community meetings, education and learning, and a range of facilities for recreation and leisure for residents of all ages. Intacts primary purpose is to serve the Ingol and Tanterton neighbourhoods and we are now able to offer more services and activities to more people in the City of Preston and surrounding areas. Call: 01772 760 760 Email:

Support adults and teenagers who have learning disabilities, to lead the life they would choose for themselves. Phone: 01772 333 800 Email:


A Joint Strategic Needs Assessment (JSNA) looks at the current and future health and care needs of local populations to inform and guide the planning and commissioning (buying) of health, well-being and social care services within a local authority area. For information on Lancashire’s JSNA click here.

Please click here to find out more



Lancashire Care NHS Foundation Trust provides health and wellbeing services for a population of around 1.4million people. The services provided include community services such as health visiting, podiatry, sexual health and dentistry as well as inpatient and community mental health services. The Trust covers the whole of the county and employs around 7,000 members of staff across more than 400 sites. Website: Email: Phone: 01772 695300

Lancashire County Council
Website: Email: Phone: 0300 123 6701

Lancashire Teaching Hospitals NHS Foundation Trust
Chorley and South Ribble District General Hospital Preston Road, Chorley, Lancashire, PR7 1PP. Telephone number: 01257 261222 Please click here to find out more about Chorley and South Ribble District General Hospital. Royal Preston Hospital Sharoe Green Lane North, Fulwood, Preston, Lancashire, PR2 9HT. Telephone number: 01772 716565 Please click here to find out more about Royal Preston Hospital. Specialist Mobility Rehabilitation Centre Ground Floor, Preston Business Centre, Watling Street Road, Fulwood, Preston, PR2 8DY. Telephone number: 01772 716921 To find out more about the Specialist Mobility Rehabilitation Centre please click here.

Lancashire Well-being Service
n-compass Northwest Ltd, Age Concern Central Lancashire and Richmond Fellowship are working in partnership to run the new Lancashire Well-being Service which is available across the 12 districts of Lancashire.

The service is funded by Lancashire County Council.

The service helps people to address the underlying causes that are affecting their ability to manage their health and well-being. Their aim is to help people lead healthier, longer lives and build personal resilience to cope with life’s challenges. They want people to feel included in their communities, to be able to live independently and to enjoy a good quality of life.

The teams of wellbeing workers and community development workers can:

Provide individuals with up to six sessions to work together on a wellbeing plan to make positive changes to their lives
Offer volunteering opportunities for people to support each other
Provide drop-in facilities as part of a community outreach programme
Signpost people to other health and wellbeing support agencies.
They are a non-clinical service and don’t provide social care support or manage people’s long term conditions and work closely with a range of organisations to support adults across Lancashire and work in a variety of settings such as people’s homes, within local communities and alongside GP surgeries and health professionals.

Who we can help
The service is available for people aged 18 years who are at moderate or high risk of an emergency hospital admission or social care crisis. They predominantly work with individuals with multiple and long term health conditions living in vulnerable communities who face multiple and complex combinations of issues and emotional and socio-economic challenges.

People who could benefit from the service are likely to have several underlying issues affecting their ability to have positive mental, social and physical well-being, such as:

Mild mental health problems (such as low mood, anxiety, stress and mild depression)
Social Isolation, loneliness, few or poor social networks
Experiencing difficult circumstances e.g. problems with family, finance, employment
Struggling to cope/feeling overwhelmed
Support in relation to healthy living and developing a healthier lifestyle through understanding and adapting behaviour
People living in the 12 districts of Lancashire can refer themselves by following the link below and a member of the team will make contact within 48 hours.

Please click here to download the expression of interest form.

Address: 3 Errigal House, Avroe Crescent, Blackpool, Lancashire, FY4 2DP
Phone: 03450 138 208
Fax: 01253 407 473 Text: 07535 604 542 Email:
The Lancashire Wellbeing Service operates across Lancashire but is supported by the Triage Team based at the above address.

Please click here to find out more about the service.

Please click here to find out more about the service in a easy read format.

Lancashire Women’s Centres offer a range of services and opportunities that help us to meet our aim to ‘Support, Encourage and Enable’ all women to get the best out of life for themselves and their families. The centres provide a safe, non-judgemental and professional environment that is female only between the hours of 10am – 3pm. Whatever their needs, women can drop-in or telephone during our opening times to speak to a member of our team. Phone: Blackburn: 01254 583032 Accrington: 01254 871771 Burnley:01282 429672 Blackpool: 01253 290007 Website:

Little Green Bus is a vital transportation service in the Ribble Valley and surrounding areas providing sustainable community services to elderly, isolated and often vulnerable members of our community. Call: 01200 444484 Website:


The Macular Society has been supporting people with macular conditions like age-related macular degeneration (AMD) for over 25 years. We offer information and support and we fund research to find a cure. Through the generous donations of our members and all our supporters our services are free. You can help us and become a member of the Macular Society or make a donation. Website: Email: Phone: 0300 3030 111

Making Space is a national charity and leading provider of adult health and social care services. Phone: 01925 571 680 Email:

The helpline is a NHS user-led service that aims to meet callers needs through a provision of information and listening ear. Phone: 0330 222 5931 Website:

We provide advice and support to empower anyone experiencing a mental health problem. We campaign to improve services, raise awareness and promote understanding. We won’t give up until everyone experiencing a mental health problem gets support and respect. Phone: 01257 231660 Website: Email:


We offer personal counselling for emotional problems such as anxiety, depression, grief, abuse, relationships etc. to people over the age of 18. As an organisational member of The British Association for Counselling and Psychotherapy, we are bound by its code of ethics and practice, and its complaints procedure. Phone: 01524 389389 Website:

The North West Ambulance Service NHS Trust provides a 24 hour, 365 days a year emergency service to those people in need of emergency medical treatment. We also provide a non-emergency service known as the Patient Transport Service. Website: Phone: 01772 862666

North West Coast AHSN
The North West Coast AHSN is one of 15 set up by NHS England in 2013 to accelerate the adoption and spread of innovative technologies and systems, to make healthcare more efficient – for the ultimate benefit of patients.

North West Coast AHSN rebrands

From March 17 the North West Coast AHSN will be known as the Innovation Agency.

It will remain an Academic Health Science Network but it has rebranded to support its focus on innovation.

The change of name follows extensive discussions with its partners and key stakeholders about its core business. It is part of the AHSN’s plan for the next two years, in which it will have a tighter focus on innovation.

We’re the leading children’s charity fighting to end child abuse in the UK and Channel Islands. We help children who’ve been abused to rebuild their lives, protect those at risk, and find the best ways of preventing abuse from ever happening.



Help for adults concerned about a child Call: 0808 800 5000 Help for children and young people Call: 0800 1111


ONE Lancashire is an organisation made up of members who are third sector infrastructure organisations across Lancashire with the mission: ‘To work together, share resources and information, and represent the many voices of the third sector in helping our communities grow stronger. ‘ ONE Lancashire is an organisation set up to bring together and strengthen third sector infrastructure providers in Lancashire – working better together. Tel: 01772 200690 Email: Website:


Parkinson’s UK We’re the Parkinson’s support and research charity. For more than 40 years we’ve been working to find a cure and improve life for everyone affected by Parkinson’s. Website: Email: Phone: 0808 800 0303

Patient Transport Service (PTS) is the largest provider of non-emergency patient transport in the United Kingdom – in 2013/14 we carried out approximately 1.2 million patient journeys. Through our non-emergency Patient Transport Service we provide crucial transportation for patients attending hospital or requiring transfer from one hospital to another, who are unable to make their own way to hospital due to medical or clinical needs. Our dedicated Patient Transport Service working across the North West, are able to deal with a multitude of patient conditions from transporting stretcher and wheelchair bound patients to patients able to walk unaided. Website: Phone: 0800 0323240

Phone: 01772 906 900 Website: Email:

Promedica24 are Europe’s largest provider of Live-in-Care. Our Live-in-care service is a genuine affordable alternative to living in a Residential Care Home. It allows for round the clock, one to one support in a person’s own home. Clients can enjoy the safety, security and relief knowing our carer or carers are on hand whenever the care is needed. Furthermore, families and clients can be sure that our carer has been carefully selected following an in-depth assessment of their care needs, personality and lifestyle. Our comprehensive range of care packages mean that whatever the stage of the ageing cycle we will have the right care plan for whatever support is needed from companionship, personal care through to more complex care. We take care of the full running of the home from cooking, cleaning and shopping through to organising and administering medication, attending appointments and social functions. We take the stress away from loved ones and families allowing son, daughter or spouse to enjoy their relationship with their relatives, leaving the care role to Promedica24.

Thanks to our vast network of highly-skilled professionals, we can provide live-in care and companionship services through to complex care. Our highly trained team of carers are experienced in providing care for a range of conditions which affect a person’s ability to live independently. These conditions may include people living with dementia, cancer, Parkinsons, stroke, diabetes or disability. We pride ourselves in offering a consistently high standard of care and providing our clients and their families opportunities to learn new life skills or regain skills with the ultimate objective to maximise their functional ability, independence and comfort. We want our care to be a fulfilling and life enhancing experience. A key feature of our service is the continuity of care as once a carer is selected they stay with a loved one for several weeks until they have a short break and then return to care. the break period is covered by a suitably qualified carer.

All our care plans are personalised to ensure families and clients receive a bespoke service with carers matched for personality, lifestyle and routine and not just care needs. As our carers are living in the client’s home the service provides a unique opportunity to develop a close bond and relationship with our clients that is both reassuring for family as well as supportive to a loved ones’ care needs. Care is flexible, and each day can be different, our role is to support an independent lifestyle. There is a strong UK team in place to support families with a 24-hour helpline and all Carers are DBS checked, and fully trained to meet Care Quality Requirements. Families can have confidence in our care service as we have been rated as GOOD by the CQC.

Tel: 01254 375023

Mob: 07419111981





Ramsay’s award winning network of private hospitals spans from Cornwall to Newcastle with 36 facilities across the UK.
Services in Lancashire:

Fulwood Hall Hospital
Euxton Hall Hospital
Renacres Hospital


S.E.E.D. (Support and Education for Eating Disorders) is a registered charity based in Preston and was founded in 2007 to provide a network of support for sufferers of eating/food/weight related issues and their family members, carers, friends etc. Website: Email: Phone: 0844 3915539

Provide tools and techniques to enable people to take control of their own lives. Help people build their self confidence and self esteem to achieve the lives they want. Create and deliver innovative and accessible quality services which are tailored to people and communities. Email: Phone: 0161 226 3871

Sightline provide telephone-based befriending and helpline support for people affected by sight loss. Regular phone-based befriending can be arranged at a convenient time, and our helpline operates every evening. Our services are all staffed by trained volunteers, who have close experience of sight loss. For more information call 0800 587 2252. Sightline is open 6pm-10pm, 365 days a year.


Access Ability Our team has specialist experience of supporting Deaf and disabled people with confidence building, raising self-esteem and supporting with literacy translation to ensure equal access into employment opportunities. Our team will shares our knowledge and collective experiences of disability issues and solutions in the workplace, for the benefit of the individual. With this knowledge we liaise with appropriate employers to identify suitable jobs, support the individual and the employer during the application process into employment through providing in work support, speciality training and BSL interpretation. Website: Email: Phone: 01254 841762

Spire is a not for profit charitable organisation providing support for adults with learning disabilities and their families living in Preston, Lancashire and its surrounding district. We aim to ensure that all individuals have the opportunity to live in the accommodation of their choice, in the community of their choice. Website: Phone: 01772 524567 Email:

We provide high quality, up-to-date stroke information for stroke patients, their families and carers. Phone: 0303 3033100 Website: Email:


Talk to Frank is a national drugs awareness site for young people and parents/carers. Confidential helpline: 0800 776600 Website:

The Bay Prostate Cancer Support Group
Prostate Cancer UK has a simple ambition – to stop men dying from prostate cancer. Through shifting the science over the next 10 years to focus on radical improvements in diagnosis, treatment, prevention, and support, we will stop prostate cancer being a killer.

The Family Planning Association is the UK’s leading sexual health charity, offering a wide range of information on sexual health issues including contraception, sexually transmitted infections, pregnancy choices, abortion and planning a pregnancy. Website:

Our staff will listen to you in a confidential, convenient place. We focus on your individual needs, choices and actions. We provide practical support fro you and your family by offering the best, personal and practical support over a period of time. We will work with you so that you are free from abuse.

We offer personal and practical support if you have issues with alcohol, mental health, drugs or other issues. Our practical and emotional development support is tailored to meet the needs of each person, we can help you build self-esteem and confidence, and offer a range of support activities.

If you, or someone you know, is experiencing domestic abuse please contact us on: 01695 50600 (9.00am to 4.00pm) or call our 24 hour helpline: 0808 100 3062. email:

The Outside Clinic is a national home visiting company, providing optical and hearing services to those who are unable to get to the high street unaided.

Our staff use the latest portable equipment to provide Free NHS Eye Tests, for those who qualify, and Free Hearing assessments in the comfort of the patient’s own home.

The Outside Clinic is the UK’s leading home-visiting optician and hearing specialist and we have been privileged to provide ‘at home’ sight and hearing care in the community for 30 years.

To make an appointment please call free number 0800 605040 or visit our website for further information.

United response is a national charity which provides person-centred support to over 2000 people across England and Wales. If you have a learning disability or a condition that may result in physical or mental health difficulties, we are here to support you. We will offer you bespoke support to ensure you have the care you need as well as enabling you to do the things you want to in your life. We have an excellent track record in providing flexible and creative support to enable people to live an ordinary and integrated life in their local community. We work with people to build their confidence and skills, opening up opportunities that perhaps were never thought possible. Website: Phone: 0800 0884 377 Email:



At Healthwatch Lancashire, we want to make sure you stay safe and well throughout the Christmas Period.

The NHS Choices website has information about how you can stay well this Winter:


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