Royal Preston Hospital

very good service and i had no problems with them

I was referred to gynecology from my doctors and i rang the hospital to ask about how long the appointment would be and the staff i spoke to were lovely but the lady told me there was a 75 week wait for gynecology appointments. what am i supposed to do in the mean time

Just got told to go to a consulting room by the doctor who would be there in a minute - so I went in - computer on and left in room on my own. Eventually doctor saw me and sent me for an xray. On return from xray called me and discussed outcome in the corridor never took me into a private place to show me my xrays and discuss my follow up care. I appreciate they were busy but very unprofessional and treated with little in fact no thought re confidentiality.

The signage within the hospital is not clear.

I had a lovely experience in ward 21. The staff were very caring. The ward was very clean and i felt heard.

i attended the hopsital last year and had a very bad experience. I was in ward 18 and when the medication round started the lady was very rude and left her keys to the cabinet on my desk. She then walked out of the room with the medication cabinet open and didn't look for her keys. She only came back for her keys later that day. It is very concerning that the ward was open for anyone to gian access to the medication cabinet.

I did not have a good experience. I had an operation and was awaiting release.
Staff can be disruptive and one woman in particular woke everyone up early because she wanted to clean early. She made me feel very uncomfortable and made me sit in a chair whilst she cleaned my bed. I asked if i could get back in my bed as i was in a lot of pain and she told me i couldnt as i was going home and she didnt want me messing up the new bed

I was very happy with the experience i had at RPH

My relative was admitted to ward 23 in preston and it was awful. The staff need to listen to the patients more and actually read their files before they come to the bedside. We had to write on the white board above her bed as noone had done it, we tried to help the nurses. she signed a DNR but i dont think she should have done as she dont remember it at all.

She was transferred to critical care and they were incredible, and also ward 17 were amazing

My relative had been into preston hospital to have a stoma bag fitted and was put in the discharge lounge for 5 hours waiting for medication and a discharge later. There were many people in the discharge area and it was very full with patients having to stand as there was not enough room for them to sit down. The staff were apologetic and assured the patients that they wouldnt have to wait much longer but there were patients in there that clearly needed support and were being made to wait for hours on end.
On the ward she was on she was left with a stoma bag all wired up, she needed the toilet but no-one would help her, she wet the bed twice as she wasn't being given the support she needed. The nurses were all very young and there were a lot of students working whilst my relative was there. I think its the system that isn't working not the poor doctors and nurses who did give the best care they could.