Chorley and South Ribble Hospital

I attended the urgent care centre at 6:30 am and was the only one sat in the waiting room yet still had a 2 hour wait to see the doctor. Staff were excellent and the centre was very clean and tidy. Only got very basic information and had to look everything up online when I got home

I had a referral to the hearing clinic at Chorley hospital and it was so fast, I got my appointment within two weeks, the staff were lovely and I got what I needed.

I went to A&E with a headache and I sat for 7 hours until I was put on a trolley as I said I needed to lie down, after an hour I was told I had to move back to the chairs as they needed the bed. The doctor said I'm discharging you with paracetamol as it's not urgent enough to stay in A&E. I went home but two days later I came back as I knew something wasn't right, again I waited 7 hours to be seen but they wanted to discharge me, this time I said no something isn't right. They sent me for a scan and they found that I had a hemorrhage in my brain and blue lighted me to Preston hospital.

I took my relative to urgent care a few months ago and we waited for 7 hours. I understand staff are stretched and they were busy but sitting there for 7 hours with a child with a suspected broken foot was not ideal.

We moved from down south up here and we ended up in the hospital three days after arriving. We rang 111 as we didn't have a doctors surgery set up yet and the person on the phone was phenomenal, stayed on the line for 40 minutes and ensured we got some help. The staff in the urgent care centre were incredible and looked after me so well. The only problem we had was his medical records hadn't been sent over but that wasn't the hospitals fault. They kept him over night and the staff were great. He was very well cared for and diagnosed quickly.

I attended the hospital on the 1st of November for an urgent blood test. I had been referred over by GP and headed straight there. I spent 20 minutes driving around to find a parking space and was subsequently charged for it even though I was unable to find a space! I had to ask my other half to take over the driving and go round the block whilst I received my test.

Then when I went into the hospital, imagine my horror, to learn that the blood clinic has moved from where it used to be near the outpatients entrance to the opposite side of the hospital! There were no notices around the entrance to let anyone know. I came across one on the top corridor which was a small A5 piece of paper explaining that the centre had moved and it was now located where it is now. All the way along the corridor were printed a4 signs that indicated where to go. These were very difficult to read and i am disgusted that a new centre like this has not been given adequate signage.

The care that I received was amazing, the facilities at the hospital were sub-standard.

Blood clinic concerns- I took my mum for her blood test last week and couldn't park so I dropped her off at reception whilst I found a space. It took me 40 minutes to get a space, by then I went in to find the clinic had moved and she had walked all that way on her own. she has COPD, elderly and visually impaired. It had taken her 35 minutes to get from reception to the blood clinic. By the time I arrived she was really unwell and struggling, this should not have happened. They need to move the blood clinic back to where it was.

I had an appointment at the hospital with the physio department and they sent me a letter saying they had tried to contact me when they hadn't and then made me wait another 6 months for an appointment. I already had to wait for this appointment.

The blood clinic is so far away, and I don’t understand how they expect patients to get all the way round there. It’s a smaller unit and there was no reason to move the clinic. They should move it back for the patients and make it easier to access.

I came in today for my blood appointment and the staff were lovely. The reception staff were lovely and signposted me to where the new clinic is and I was give a sheet. If I didn’t have my wheelchair I would have struggled and turned back around. Why did they need to move the blood clinic so far away, it was fine where it was.