Royal Preston Hospital

N/A

Waited 2 hours to be seen.
Waiting time to be reduced.

Parking - had to wait 20-30 mins to find parking.
Consultant and nurse were invasive in questions some unnecessary.
Not to be so invasive about unrelated matters.
Improve parking

I don't use parking but every time I come I notice it is very hard for people to find parking I prefer Chorley Hospital. I feel staff have more time in Chorley. Staff are more impersonal here.
Patient Transport could be improved - my neighbour (on the same street) used Patient Transport and there have been occasions where we have been taken separately even though our appointments are at a close enough time.

There was a lack of support and advice given by Dr Evans to my elderly relative. Relative is a lady around age of 70. Felt that the consultants do not provide the level of support that is required.

No continuity from staff. Had to repeat myself several time. Disjointed care.
Follow-up appointment had to be chased by me. Waited 8 hours in Emergency Dept for bed.

A recent episode of croup brought our 14 month old via a&e then onto ward 8. We were very well looked after throughout the journey. She received excellent care and was quite quickly getting better. All staff were extremely professional making us feel very comfortable with the care she received. A particular reference to ANP Alison Ball who coordinated our discharge and offered information about the condition.

The ward in general was good, most of the days the service was good but on one of the days there were people left waiting with no answer from the call button, IV left connected and generally less care given. There were a couple of days where the staff were much more caring and considerate but one day there was a patient on the ward in pain who just couldn't get the help she needed and I think that by the time she actually got the attention of staff she had forgotten why she had buzzed. Percentage wise it was more good than bad but you could tell they were struggling to give the kind of service they wanted to, and there were one or two comments made about how much they were struggling, even when I was admitted the nurse asked the person who brought me across if she was the nurse they had sent over to help.

The staff dealing with the children's ENT list on Tuesday 10th March were fantastic especially the children's nurse, two student nurses and anaesthestists. However, the facilities they had to work in could be vastly improved. From the large day case waiting area we were shipped into a very small waiting area which could have been previously a staff room with lockers etc. There were about 18-20 people in the waiting room with 10 or so hungry children as it was an afternoon list. The room was so hot and stuffy. The nurse came round the waiting room with medication for the children and the consultant also came round to talk to parents and children- I would question the confidentiality in this situation. We were told we would meet with the anesthetists prior to surgery but didn't think this meeting would be a conversation on the way to theatre with my 5 year old trying to keep up! However the anesthetists was amazing and put him at ease its a shame the conditions they are having to deal with. Then in recovery as soon as he was awake he was handed to us and his bed was taken away and he came round sat on my knee which in principle was a good idea but you could tell that this wasn't the normal arrangements. When he was fully awake the student nurse offered him a biscuit and some juice and did have time for him he was chatting to him and checked his OB's. On a whole the principle of the way the list was run was good and would be effective but it needs to be organised so the parents feel that it should be done like that and not some adhoc arrangements. There needs to be a proper waiting area designed for children and better explanation about the process.

My mother is nearly 90 and had been admitted following a suspected TIA. After 4 days in hospital I talked to ward sister about when she would come home and was told they needed to speak to family (me). I took half day the following day as they could only see me between 2-4pm - seemed really useful and agreed she could come home Monday as long as able to walk unaided by then. Walked unaided on Saturday but no one available to agree discharge. Moved wards again over weekend (3rd time!) and on Monday pm back to square one with ward needing to consult family! Several phone calls to get agreement then arrive to find mum not told and then 2 hours waiting at hospital for paperwork before discharge at 8pm! So badly organised I am not surprised there was a bed shortage!