Royal Preston Hospital

Waited 1 hour 15 to be seen.
Reduce waiting times

Car parking is an issue

N/A

Waited 2 hours to be seen.
Waiting time to be reduced.

Parking - had to wait 20-30 mins to find parking.
Consultant and nurse were invasive in questions some unnecessary.
Not to be so invasive about unrelated matters.
Improve parking

I don't use parking but every time I come I notice it is very hard for people to find parking I prefer Chorley Hospital. I feel staff have more time in Chorley. Staff are more impersonal here.
Patient Transport could be improved - my neighbour (on the same street) used Patient Transport and there have been occasions where we have been taken separately even though our appointments are at a close enough time.

There was a lack of support and advice given by Dr Evans to my elderly relative. Relative is a lady around age of 70. Felt that the consultants do not provide the level of support that is required.

No continuity from staff. Had to repeat myself several time. Disjointed care.
Follow-up appointment had to be chased by me. Waited 8 hours in Emergency Dept for bed.

A recent episode of croup brought our 14 month old via a&e then onto ward 8. We were very well looked after throughout the journey. She received excellent care and was quite quickly getting better. All staff were extremely professional making us feel very comfortable with the care she received. A particular reference to ANP Alison Ball who coordinated our discharge and offered information about the condition.

The ward in general was good, most of the days the service was good but on one of the days there were people left waiting with no answer from the call button, IV left connected and generally less care given. There were a couple of days where the staff were much more caring and considerate but one day there was a patient on the ward in pain who just couldn't get the help she needed and I think that by the time she actually got the attention of staff she had forgotten why she had buzzed. Percentage wise it was more good than bad but you could tell they were struggling to give the kind of service they wanted to, and there were one or two comments made about how much they were struggling, even when I was admitted the nurse asked the person who brought me across if she was the nurse they had sent over to help.