Royal Preston Hospital
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Reviews (304)
My mother was admitted as an emergency
February 13, 2015
A&E experience was ok but lacked a "caring" element for a woman of nearly 90! She was left alone without food or drink.
Provide better Ambulance transport service.
February 9, 2015
Call received from carer to complain about the service provided by Royal Preston Hospital and the Ambulance transport service.
On 04/012/14 my husband had a fall and was rushed to the hospital. He was kept in the hospital for a week in the fracture ward but was not treated for anything.
A referral was made for him to be seen by a specialist and have an MRI done at Manchester Hospital on 12/12/14.
The ambulance service took him to this appointment but got there almost 2 hours late. For this reason the appointment with the specialist was missed and only had the MRI done.
Another appointment was made for 18/12/14 to be seen by the specialist.
The Ambulance transport service has not been helpful in anyway. They have never arrived on time and the husband has ended up missing vital appointments. When the carer has complained she has just been told that they can never give the exact time for pick up. This is an issue as the husband had an appointment 12.45pm. Carer was told that he would be picked up anytime from 8am onwards. The carer had to get her husband ready as she did not know when they would arrive to pick up. He was eventually picked at 1pm, but was not taken to the hospital as they had to pick up another patient. Due to this the appointment was missed and it was a wasted journey.
The system needs to be looked at at this is causing a big problem to the patient and carer.
Provide better Ambulance transport service. Sort out pick up times as important appointments are being missed. Keep patient updated with pick up times.
On 04/012/14 my husband had a fall and was rushed to the hospital. He was kept in the hospital for a week in the fracture ward but was not treated for anything.
A referral was made for him to be seen by a specialist and have an MRI done at Manchester Hospital on 12/12/14.
The ambulance service took him to this appointment but got there almost 2 hours late. For this reason the appointment with the specialist was missed and only had the MRI done.
Another appointment was made for 18/12/14 to be seen by the specialist.
The Ambulance transport service has not been helpful in anyway. They have never arrived on time and the husband has ended up missing vital appointments. When the carer has complained she has just been told that they can never give the exact time for pick up. This is an issue as the husband had an appointment 12.45pm. Carer was told that he would be picked up anytime from 8am onwards. The carer had to get her husband ready as she did not know when they would arrive to pick up. He was eventually picked at 1pm, but was not taken to the hospital as they had to pick up another patient. Due to this the appointment was missed and it was a wasted journey.
The system needs to be looked at at this is causing a big problem to the patient and carer.
Provide better Ambulance transport service. Sort out pick up times as important appointments are being missed. Keep patient updated with pick up times.
Great treatment but car park concerns
February 9, 2015
The comment I wanted to make was not about the treatment which was great but about the car park! I took a disabled lady to her appointment and used a disabled parking space. I pulled nose first into the space and got out only to find that someone else had parked next to me so I couldn't get my lady out of the car. The spaces are so narrow the wing mirrors were almost touching!. I asked the other car driver to reverse back out until I got my lady out but what if the driver was disabled? There is no way on earth that a disabled driver could park there, get their wheelchair out of their car and sort themselves out. I do feel passionately about accessibility for disabled people and in a care setting such as a hospital I think a bit of consideration of their parking requirements is needed. The spaces were opposite A &E at Preston Hospital.
Could be improved by having proper spaces for disabled people and people with children. The car park is useless for Mums with children strapped in the back. There is no space to lean in and get them out and get them into a buggy either. People were really having their driving skills tested in the car park but that is ok if you are slim, able bodied and on your own. I think some work needs doing to create spaces for families with children and those with disabilities giving marked 1 1/2 space bays that allow for car doors to be fully opened and wheelchairs and prams pushed between the cars keeping vulnerable people safe in the process.
Could be improved by having proper spaces for disabled people and people with children. The car park is useless for Mums with children strapped in the back. There is no space to lean in and get them out and get them into a buggy either. People were really having their driving skills tested in the car park but that is ok if you are slim, able bodied and on your own. I think some work needs doing to create spaces for families with children and those with disabilities giving marked 1 1/2 space bays that allow for car doors to be fully opened and wheelchairs and prams pushed between the cars keeping vulnerable people safe in the process.
Treatment received excellent
February 9, 2015
Treatment received excellent. Found being moved from ward to ward rather unsatisfactory when having settled down to rest.
Perhaps a more direct route to the right ward in the initial stages of illness would prove more confidence building especially for an elderly patient like myself.
Perhaps a more direct route to the right ward in the initial stages of illness would prove more confidence building especially for an elderly patient like myself.