Royal Lancaster Infirmary

Lancaster Infirmary are excellent. I went to Accident and Emergency a few weeks ago and they were excellent. They knew about my specialist medications and made sure that I was well supported during a frightening time. The staff were very caring and considerate even though they were busy.

It is not okay for women who have had a miscarriage awaiting their scans to be sat in the same waiting area in the gynaecology outpatient department as pregnant women who are waiting their scans. This can and does retrigger my reproductive trauma PTSD. It will also likely be triggering for women who have fertility issues to be sat with pregnant women. There are two waiting rooms - one down the corridor from them. Please can you offer a separate waiting room. There is also no open bereavement maternity suite at the RLI at the moment because it was too far away from medical assistance and a new one is due to be built. Please can you ensure this is on the agenda to be actioned urgently so that families can spend time if they need to with their deceased babies after birth.

My elderly relative fell and was taken to accident and emergency by ambulance. Was on a trolley in the corridor for two days, and there was no communication around their care. The hospital staff were nice but very overworked and so my relative was left on their own most of the time. They also didn't get their medication on time.

One group member commented about the Royal Lancaster Infirmary. She phoned the
ward and asked if she should come in as she felt she was very close to going into
labour. The staff asked some routine questions and suggested not to come in yet as
they felt she was not ready, but she felt she was in labour so disregarded the advice
and went to the hospital. Once there the staff realised that she was in full labour.

Some group members commented about Royal Lancaster Infirmary Maternity Unit.
They felt the aftercare was not so good. They felt that a lot of the time the midwives
were very busy. No one checked up on them and were left without pain relief for
hours. Some members asked 5-6 times for pain relief.

One group member commented that there was a shortage of Histopathologists at Royal
Lancaster Infirmary and that results had not been made available on the day of his
consultation.

One group member commented about her stay at Royal Lancaster Infirmary maternity
unit. She said it took a long time for her to be discharged. They forgot she was on
medication and sent her home without the tablets.

One group member commented about the staff at Royal Lancaster Infirmary. She said
during her labour everyone was great, the Clinical Lead was great and accommodated
her husband who was suffering with post-traumatic stress disorder.

A group member commented on the Royal Lancaster Infirmary. She said the
community midwives were good, one of the community midwives also came to see her
when she was in hospital. She was induced, and it was very busy on the ward. After the
birth, the staff were very nice and helped her to breast feed.

A group member commented that they had stayed on Ward 33 at Royal Lancaster
Infirmary recently and received good care and treatment and thought the food was
better than expected.