Royal Lancaster Infirmary

Went to see family relative who had a baby, staff were very nice and helpful and looked after my relative very well.
Building needs more light coming out of lifts.
~Coffee in cafe (Costa) excellent

Lack of clarity and communication - waiting was hard with diagnostic. Parking is rubbish - no space for carrying my wife into the car. The food is rubbish - absolutely appalling - tasteless and presented awfully - it would put you off food for life

I have a disabled badge so I don't struggle with parking

I can't fault Rebecca who I usually see. Parking is rubbish - not good for disabled people

Excellent as I get discharged today - one less place to visit. Staff are very helpful. Needs more parking facilities particularly for elderly/rheumatology

There is a toilet that can be used from the long corridor - these need to be checked more

All round really good and professional. Answered a lot of my questions

The signage was poor and needs to be better - outside the building and internally to the different departments. There was a really short waiting time in the waiting room. She really listened to everything I had to say and I booked my next appointment at a suitable time for me. Hand sanitisers are everywhere. It only took 1 month to get the appointment. Information received was very helpful with contact details and lots of suggestions. The consultant chased up things that were not her responsibility which was great

I only come every 3 years and it's a case of me reminding my doctor that the 3 years is up. The rheumatology building is far too far away from the main hospital

They've been really good with me. I have nothing to grumble about