Royal Blackburn Hospital

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“My mum wasn’t put on the butterfly scheme initially because she wasn’t enrolled – staff were not aware of it.”

A person discussed an experience in A&E at Royal Blackburn Hospital for mother with dementia just less than a year ago. She said that initially the experience in A&E was fine until she was sent to a ward. She said the hospital overall “appeared very full and felt understaffed”. There was confusion around the transfer to a ward.
The ward was inappropriate for someone with dementia. She did praise a member of staff (Sandra Nuttall) for being sympathetic and helping but when she was moved to another ward there were still a number of issues she felt was a result of not enough staff and a lack of awareness of treating people with dementia.
She did state “At the time I was very understanding with staff but later on I wish I had of been more assertive.”
She felt that they were blanked by staff.
She said “I avoid going to Royal Blackburn Hospital.”

“Butterfly scheme at Royal Blackburn is excellent – it is a great example of work. However, staff need more awareness of it.”

I wouldnt have minded waiting, it was not the waiting time that bothered me as I'm well aware there can be emergencies however we waited 45 minutes without anyone informing us and there was no one at reception. It would have been better to have someone on the desk who informed us what was happening.

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Helpful staff

Everybody was lovely. I came out of the BUPA just before I had an accident but I can't praise the NHS enough.

Fantastic service. They really looked after her

She was laid down flat on her back for the reason that she was in hospital, so she couldn't sit up to eat. They kept bringing her food and just putting it next to her and then taking it away uneaten- she couldn't eat and she didn't the whole time she was there.