Royal Blackburn Hospital

One group member commented that they have a health passport which they carry
around with them. During an appointment at Royal Blackburn Hospital the passport
was passed on to the nurse and the doctor but at no point did they refer to it.

My operations were cancelled at the last minute which proved difficult as all the arrangements had been made.
I received a lot of information and care before and during my stay in hospital but on leaving I received no follow up information. I would have felt better if the patient had a telephone number to call if they were unsure or worried about anything.
On the subject of hygiene although it appeared clean on the surface, I observed that the cleaners were not moving furniture so I don't know what it was like in the corners or under the beds. There was a blocked toilet that hadn't been fixed for 24 hours.

I thought there was a lack of basic care by the medical and nursing staff. I felt the staff had no compassion.
The hospital was very busy and I know that the staff were busy but no-one kept us up to date.

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Happy with everything including food. Doctor / Consultant was fantastic.

The patient felt she was bothering staff. The staff were abrupt and not very caring and showed no compassion. There was no reassurance, no respect. The food was poor, the porridge looked like wallpaper paste. The patient told us they would never want to go into Blackburn Royal again. It was a very poor experience.

Got a cancellation appointment. Very quick and a good experience.

I have complex issues. Saying what do you want me to do - go back to your GP - overheard nurses saying OMG why is he here again send him home with paracetamol. Turned out he had a slipped disk.

MAU B are great, but MAU A is not. There's not enough staff, I was sent home too soon after my operation.