Burnley General Hospital

The service at Burnley's Audiology has been great

Great service, haven't had any problems and really happy. The only improvement would be that some of the staff are bit strict with rules on how many visitors can sit at the bedside. There is a lack of consistency with this.

Some staff are very good and others not so caring. Waiting times are sometimes great and other times not very good. Problems being rushed in appointments and not feeling informed. My experience has been quite good. I initially tried to get an appointment with a consultant at Blackburn but there was a four month waiting time so I had to go along with anything I could get. My husband and I had an appointment booked on the same day at a different hospital so I asked to change to the same. The first person I spoke with said there was nothing they could but the next person said she would phone me back if they had a cancellation. Within the week she phoned back and sorted it out. I think staff need to follow the same procedures as each other and be more helpful.

The appointment went really well but I think staff should introduce themselves before they start. The nurse put a brace on my leg but it wasn't for me and I had to explain afterwards. It was quite funny and I wasn't bothered but this wouldn't have happened if she would have asked me straight away and introduced herself. The doctor was very good, I was fully informed of everything and felt reassured. He said he could fix it so I am not as worried anymore

Father in law should have had an appointment today at Burnley General outpatients but Royal Blackburn hospital cancelled the appointment and did not let him know. The staff have been mixed about it but only acted when I said that we're not leaving without an appointment. Staff don't seem to believe what we are saying. The pavements are uneven outside and caused pain when my father in law was being brought in by a wheelchair.

I think patients should be provided with tea or coffee. The parking is a big problem. If you are in and out of the hospital regularly, I don't think you should have to pay

Excellent experience

I attended for treatment at urgent care. The treatment was first class - I couldn't fault the staff or service I received. Polite and informative, caring and very considerate.