Leave your Feedback


Reviews (158)

Rushed recovery after coming out of theater

Paediatrics/children services
January 31, 2025
My 7 year old daughter had 7 teeth removed yesterday evening. She went into theater at 4:30 and came out around an hour later. This is at the ward 27 which is only a day care ward and shuts at 6pm. Although the staff were fantastic, the timings are unreal for children to wake up, recover and drink something before they can be discharged. My daughter came out at around 5:30pm and was in shock. She was screaming the building down and the sight of blood wasn't helping. She is a very small petite girl who is has anxiety. I felt bad that we were keeping the staff in after they shift had finished and I could tell they needed to go home for other duties. Day care should be opened either until late, or the last patient should go into theater a lot sooner that 4:30 so it gives them time to get out, recover slightly and for the staff to get things done on time. We were very rushed and my daughter was in no fit state to go home so soon.
Hosanara

Reply from Burnley General Hospital

Hello

Thank you for taking the time to share your feedback regarding your daughter’s recent admission to Ward 27, Children's Day Case Unit at Burnley General Hospital.

I am sorry to hear that you felt you were rushed to go home following your daughter's procedure and I will ensure that your feedback is brought to the attention of the senior staff for the ward.

If you would like us to investigate your concerns further, you can contact our Customer Relations Team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further.

Many thanks again for taking the time to provide your feedback.

Melissa Almond
Senior Patient Experience Facilitator
East Lancashire Hospitals NHS Trust


Provider responded

What a lovely hospital

January 9, 2025
This is how the NHS should be run , car parking fees reasonable with plenty empty spaces,visited urology area 8 , lovely friendly staff , very efficient, professional, worked like clockwork , all tests done on same visit, this was my first visit and my next visit I will be having my procedure done. Thank you very much
Stephen graham

Reply from Burnley General Hospital

Many thanks for your positive feedback regarding the care and treatment you received during your visit to Urology at Burnley General Hospital. It is a wonderful review for the staff who always strive to deliver, safe, personal and effective care and your comments and thanks will be shared with the staff.

If there is anything further you would like to tell us about this experience you can contact the Patient Experience team by email at patientexperience@elht.nhs.uk

Thank you again for commenting and best wishes.
Melissa Almond
Senior Patient Experience Facilitator


Provider responded

Staff rude

Paediatrics/children services
December 23, 2024
Staff very rude
Anonymous

Great care 16 Gynecology

July 19, 2024
I have just spent 10 days as a paitent on ward 16 gynecology, when I was admitted I was extremely anxious and in terrible pain, all the staff on the ward did everything possible to help me, they were patient,kind and empathetic, I also had a lovely visit from the trusts therapy dog Alfie. I honestly don't think I could have recived a better quality of care at such a difficult time.
Kristy littlewood

Reply from Burnley General Hospital

Thank you for taking the time to tell us about your recent 10 day stay on Ward 16 at Burnley General Teaching Hospital.
It is lovely to receive such positive feedback regarding the care and service you received during your stay, including a visit from Alfie, our therapy dog and we are delighted to pass this on to the staff on the ward who will very much appreciate your comments as they always strive to deliver safe, personal & effective care.
If you would like to provide us with further information about your experience then we would really value this so that we can try to make it like this for every patient visiting our hospitals and using our services. You can us by email at patientexperience@elht.nhs.uk.
Thank you again for commenting and best wishes.
Sarah Ridehalgh
Patient Experience Facilitator


Provider responded

very good care and service

April 8, 2024
my husband had a heart attack and the hospital staff were incredible with him and me. They were very quick and efficient and i found they were lovely and really caring towards us both.
Anonymous

Reply from Burnley General Hospital

What a wonderful review for the staff working in the Urgent Care Centre at Burnley General Teaching Hospital. Thank you for sharing this. Our staff always strive to deliver, safe, personal and effective care and it will be a pleasure to pass on your feedback to the team.
If there is anything further you would like to tell us about this experience then you can contact the Patient Experience team by email at patientexperience@elht.nhs.uk
Thank you again for commenting and best wishes


Provider responded

Excellent pre-operative care but post-op poor

August 13, 2023
Disappointed to receive a follow -up appointment one week post op. where no-one knew why I was there.
Anonymous

Reply from Burnley General Hospital

Thank you for taking the time to provide your feedback.
We are pleased that you found your pre-operative care to be excellent. However, I am sorry to hear that you were disappointed with your post-operative appointment.
If you would like these issues to be investigated, please let us have further details by contacting us at PatientExperience@elht.nhs.uk.

Or if you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further.

Many thanks again for taking the time to provide your feedback.

Patient Experience Team
East Lancashire Hospitals NHS Trust


Provider responded

Very quick response

July 20, 2023
I fractured my arm last week and was admitted to Accident and emergency at Burnley. They have referred me for surgery next week. They have made sure that I am looked after and have given me good advice on how to look after the fracture. They had a laugh with me about how I got my fracture and made me feel at ease about the situation.
Liam

Reply from Burnley General Hospital

What a wonderful review for the staff working in the Urgent Care Centre at Burnley General Hospital. Thank you for sharing this. Our staff always strive to deliver, safe, personal and effective care and it will be a pleasure to pass on your feedback.

If there is anything further you would like to tell us about this experience then you can contact the Patient Experience Team by email at patientexperience@elht.nhs.uk
Thank you again for commenting and best wishes.

Melissa Almond
Senior Patient Experience Facilitator
East Lancashire Hospitals NHS Trust


Provider responded

Out of hours were very helpful

Paediatrics/children services
May 4, 2023
I took my child to the out of hours after phoning 111. I was seen by a doctor and they referred us straight to Blackburn hospital for observations without any questions asked. They listened to us and did what they could to ensure that we were given the care that we needed.
Anonymous

Reply from Burnley General Hospital

Thank you for providing your positive feedback regarding the out of hours service at Burnley General Hospital.
This is not a service that is provided by East Lancashire Hospitals NHS Trust. If you want to provide more details we can direct you to the appropriate service to pass on the your feedback.

Kind regards
Melissa Almond
Senior Patient Experience Facilitator
East Lancashire Hospitals NHS Trust


Provider responded

ENT

July 4, 2016
Overall my experience was excellent, the only negative was staff shortages. The nurses were very overworked that they actually forgot one of the children on the ward. No-one realised that they had come onto the ward.
Anonymous

Urgent Care

July 4, 2016
I had to wait even though there were no other patients present in the waiting room. When I was seen by the medical staff I found them satisfactory.
Anonymous

Burnley General Hospital

Contact

1772695300

Burnley General Hospital
Casterton Avenue
Burnley
Lancashire
BB10 2PQ

Location

CQC Widget


Share this rating