Royal Blackburn Hospital

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As it was a hot day nursing staff provided cold drinks in the waiting room (free).
Went in promptly and referral on to other appropriate services.

Pressed the button in the toilet but nobody came. Object to paying for parking. Also object to walking through a fog from NHS staff smoking in the bike shed.
Could do with some gravy with the food as it is a bit dry.

The nurses have been absolutely excellent - can't fault them. The problem with the treatment has been conflicting information - some saying enlarged lymph glands and others not. Parking is a bit rubbish - disabled parking is too far plus walking to ward in a big hospital.

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I've been waiting to see him but couldn't go in as he wasn't up to visitors. Staff have been excellent.

My dad has been on this ward 2 months ago and it was lacking in communication and they made us feel we weren't doing a good job of looking after him at home.

Lost medication, understaffed, lack of communication. These are problems I have experienced on this ward. Even the consultant apologised for mix-ups in communication. The lifts have been dirty - blood stained.

Husband has autism and took an accidental overdose of paracetamol. When we arrived at MAU they looked at him like he was dirt. The nurse spoke to him quite aggressively saying "What have you done this for?" He also takes insulin as a diabetic but they said that because it was late at night he could not get any food. I had to drive home and then back again to give him food.

Went with a chest infection. They lost his support boots. They took the dressing off for his foot ulcer and then sent the bandage home to me. He walked around Royal Blackburn Hospital without his boots. I couldn't come to the hospital because I was unwell but the sister didn't give me much information about him. When discharged he had to wait for his prescriptions all day but I already had them at home.
The food was very good. The staff looked after him but there were some problems as above. I would recommend it but it would be low down on my list.