Royal Blackburn Hospital

Thank you for taking the time to share your feedback and raise your concerns with Healthwatch Lancashire. I am very sorry to hear of the difficulties you have experienced when attending Royal Blackburn Teaching Hospital.
We sincerely apologise that this has happened. We would encourage you to contact our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk to provide more information so that we can investigate why this has happened. We are committed to improving future services and this would help us to make appropriate changes.
In the meantime we will share your feedback with the senior staff in the Emergency Department.
Once again please accept our apologies for your experience and the inconvenience it has caused.
Kind Regards
Sarah Ridehalgh
Patient Experience Facilitator

Thank you for taking the time to share your feedback with Healthwatch Lancashire. I am very sorry to hear of the difficulties your wife has experienced with regards to her medical records.
We sincerely apologise that this has happened. We would encourage you to contact our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk to provide more information so that we can investigate why this has happened. We are committed to improving future services and this would help us to make appropriate changes.
Once again please accept our apologies for your experience and any inconvenience it has caused.
Kind Regards
Sarah Ridehalgh
Patient Experience Facilitator

Thank you for taking the time to share your feedback with Healthwatch Lancashire. I am very sorry to hear of the difficulties you have experienced in trying to get your stent removed.
We sincerely apologise that this has happened. We would encourage you to contact our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk to provide more information so that we can investigate why this has happened. We are committed to improving future services and this would help us to make appropriate changes.
Once again please accept our apologies for your experience and the inconvenience it has caused.
Kind Regards
Sarah Ridehalgh
Patient Experience Facilitator

Thank you for your feedback regarding your mother's recent admission to Royal Blackburn Teaching Hospital.
It is lovely to hear that you found the doctor in the Emergency Department to be fabulous. However, I am extremely sorry to hear about your experience from the nurse in charge.
It would be appreciated if you could get in touch with further information, particularly the ward/area this relates to, so this can be looked into for you. You can do this by contacting us via email at patientexperience@elht.nhs.uk

If you would like us to investigate this issue further, please contact the Customer Relations Team by email – complaints@elht.nhs.uk and they can advise on options for raising your concerns.

Once again we are sorry to hear about your experience and thank you for taking the time to share your feedback.

Sarah Ridehalgh
Patient Experience Facilitator

Thank you for taking the time to share your experience with Healthwatch Lancashire about your visit to the Emergency Department at Royal Blackburn Teaching Hospital.
The Emergency Department, Urgent Treatment Centres and Minor Injuries Departments are experiencing a high volume of patients attending and unfortunately this has impacted on waiting times and the number of patients waiting to be seen.
I am extremely sorry for your experience and I will ensure that your comments are fed back to the senior staff for the department.
If you would like your concerns to be further investigated, you can contact our Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further.
Kind Regards
Sarah Ridehalgh
Patient Experience Facilitator

Hello

Thank you for taking the time to provide your feedback regarding your mother's appointment at Royal Blackburn Hospital.

We are sorry to hear of your experience. If you would like us to investigate the matter further please can you get in touch with further information.

You can contact our Customer Relations Teams - complaints@elht.nhs.uk or telephone 01254 733700 who can advise you of your options of raising your issues further.

Kind regards
Melissa Almond
Senior Patient Experience Facilitator

Thank you for taking the time to share your feedback on the Healthwatch Lancashire Website. I am very sorry to hear about the care and treatment your uncle has received upon admission to Royal Blackburn Teaching Hospital and Pendle Community Hospital.

We would encourage you to contact our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk to provide more information so that we can investigate why this has happened. We are committed to improving future services and this would help us to make appropriate changes.
In the meantime we will share your feedback with the senior staff at Pendle Community Hospital.
Once again please accept our apologies for your experience and the upset it has caused.
Kind regards
Sarah Ridehalgh
Patient Experience Facilitator

Thank you for taking the time to share your feedback on the Healthwatch Lancashire Website at this difficult time for you. Please accept my sincere condolences in respect of your wife and I am very sorry to hear about the issues you have experienced at Royal Blackburn Teaching Hospital regarding medical records.
We would encourage you to contact our East Lancashire Hospitals Trust Customer Relations Team on 01254 733700 or complaints@elht.nhs.uk, or the Patient Experience Team at patientexperience@elht.nhs.uk to provide more information so that we can investigate why this has happened. We are committed to improving future services and this would help us to make appropriate changes.
Once again please accept our apologies for your experience and the upset it has caused.
Kind regards
Sarah Ridehalgh
Patient Experience Facilitator

Thank you for taking the time to share your experience on Healthwatch Lancashire website regarding the difficulties experienced with appointment announcements at the Audiology Department at Royal Blackburn Teaching Hospital.
I am extremely sorry to hear of your recent experience and have fed your comments back to senior staff within the department and the Department Lead for Audiology would like to thank you for your feedback regarding not having a visual calling system in place. We will look into our options for putting a LED digital system in place. If you visit our department in the future and you are worried about not being able to hear the Audiologist call out your name, please let the receptionist know and she will inform the Audiologist whom you are seeing.
If you would like to provide further information about your experience you can contact the Patient Experience team by email at patientexperience@elht.nhs.uk
Or if you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further.
Many thanks again for taking the time to provide your feedback.
Sarah Ridehalgh
Patient Experience Facilitator