Parbold Surgery

Thank you for taking the time to leave feedback regarding your experience. We value all feedback as this is used as part of the continuous learning and development of the practice.

I apologise that you had to wait over 30 minutes to speak to someone at the surgery. We have recently changed our telephone system as we were aware of issues that were affecting the system and queue times. The new telephone system allows us to continuously monitor the queues on the telephones and if needed add more users to answer calls / clear the queues.

The practice offers telephone consultation to all patients and if a patient needs / wants to be seen face to face the doctor will invite the patient down to surgery to be seen.

If you have any concerns regarding the Practice and your medical care please feel free to email the surgery parbold.surgery1@nhs.net and mark it for the attention of the Practice Manager

Thank you for taking the time to leave your feedback - we appreciate all feedback as this helps with our continuous learning and development as a practice.

The practice offers a telephone consultation first and all patients who need/want to be seen are invited down to the surgery on the same day (usually the same session).

The reception team do ask for a brief reason for all appointments as this help the clinicians during the consultation as they can look at any relevant investigations, letters prior to the call. All staff are trained in confidentiality, data protection and GDPR so any information disclosed is safe. It is a patients choice if they do not wish to disclose a reason and can inform the receptions they do not wish to say or that the matter is personal.

When a patient is seen in hospital it may take a few days/weeks for an update letter to be received by the GP from your consultant. Once received all information relating to your medial care is updated.

Firstly thank you for taking the time to leave your feedback, all feedback received is used for future learning and development of the Practice systems, protocols and staffing.

Unfortunately I cannot reply to specific patient concerns on this platform but I would be happy to discuss your concerns fully in person. You can contact me directly by ringing the surgery on 01257 440817 or emailing me direct at lisa.cunliffe@nhs.net