Ormskirk District General Hospital

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Appointments were mixed up at the start.

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Physiotherapy was nice, but the receptionist was not very personable, very brisk.

Appointment at 10.20 was seen roughly about 11.50 only one consultant. The other consultant did not turn up. Expected the delay - it was unavoidable.
Next appointment could have been made but no one was at reception when I came out. Now I have to wait for appt to come in the post and not sure if I can make it. If appt was made today I would be able to diarise it and make arrangements, cost saving element too as now they have to post an appt.
Experience so different to Southport where I was in A&E 2 weeks ago - A&E staff were superb. It couldn't be better. Staff treat you as a human being at Southport.
Last week I went for my 1st fracture consultation at Southport which as pathetic. That was running an hour late - no reason given and totally impersonal service in that dept compared to A&E.
Easier to access fracture dept at Ormskirk in self-propelling wheelchair than at Southport.

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X-ray at Southport hospital - was impressed in and out. Came to Ormskirk, appt was at 10.30 now 11.50 still not been seen. Only one consultant on today. Son working night shift so had no sleep so still waiting. Been waiting 8 months for an operation re-construction ATL - ligaments in his knees.
Waiting time - notes as 60mins with an apology but have waited over this time.
Had to go to Southport hospital as they can't do the x-ray at Ormskirk.
Went to Southport - paid parking £2.70 then came to Ormskirk. As there is a delay we are going to have to pay more for parking than we would have otherwise have done had my son been seen on time.

They do the best with what they've got.

Staff very friendly, reassuring. Make you feel comfortable.