elderly not being able to get an appointment
My elderly mum rang for an appointment as she struggles with her chest and she was told they couldn't give her an appointment. She explained that she thinks its just antibiotics that she needs. The receptionist told her to just go to urgent care, but she struggles to get out of the house and transport is hard. She went to urgent care and the doctors couldn't understand why she had been sent to urgent care as the doctors should have got her an appointment as she is a vulnerable person as well. I feel this was unnecessary and they could have just given her an appointment.