Their appointment system is unethical
I believe that the practice has implemented a new telephone appointment system whereby patients are triaged on the telephone by the receptionists in order to get an appointment they then decide whether you are able to be seen by a doctor or nurse. I do not feel that the receptionists are qualified to do this and it breaches confidentiality. I as a patient am not prepared to discuss my problems with staff over the telephone for all and sundry to hear.