Not very good
I received a letter from the hospital to say I haven't turned up for my appointment. But it said I have got a new appointment in 4 weeks but no date and time. I tried calling the ENT department a lot with no answer. I got through to them today and they were very rude and didn't listen to me. They just told me I had received a letter with the date and time which I haven't. They told me I had been sent a link to receive my letter but the lady on the phone wouldn't listen to me when I told her I struggle with technology. When I commented I had tried to call all morning she answered with I have been here all morning so I don't see why not.