Royal Preston Hospital

8.30am appointment. There's always a long wait but I'm used to it. I was seen at 9.00am and then I had to wait until 9.50 to be seen again. There's a delay in waiting for my prescription at the pharmacy.

Sandra - Very supportive.
Only downside was initial letters, not good.

My daughter was in with a chest infection, the nurse's and doctors were very quick to give her medical attention due to her oxygen levels. They were also good with my daughter who is only 2 when she was upset. The only thing I wasn't happy was when a nurse on the night shift ignored doctors notes on my daughter and another child in our bay. Also didn't put the correct notes in medical records. I was not happy with the way she spoke with us and she was not gentle with my daughter, I believe this nurse was called Laura. Me being a care assistant I know what is required. Overall I was pleased with the quality of care given by the hospital.

Waiting time was long. The car park is a nightmare and you see people fighting over a spot.

Just feel sometimes they take on more appointments than required, and because of that they struggle.

Staff very considerate and very caring.

Dialysis Unit nurse messed up my sister's water, no button was pressed, very bad.

It was stuffy and hot. We had to wait 4 hours. We had to ask for water and were offered some in a small plastic glass. There is a lack of communication from staff.
Cleanliness - Grubby.
I can understand if they are busy but it would be nice if someone could say this and say someone will be with us shortly.

Waiting time in Xray was about 35 minutes. Appointment at Oral Surgery where I was seen before my appointment time.

It was recommended by Royal Preston Hospital that I should have two eye tests a year instead of one. My optician told me this was not necessary. I feel as though opticians do not want patients taken from them to go to Royal Preston for eye tests instead. Both opticians and the eye clinic in Royal Preston Hospital offer similar services and are competing and not communicating the same messages.