Royal Preston Hospital

This was an emergency appointment. I had oral surgery on 11.11.15 and a few days later I was in a lot of pain. I phoned the hospital (information was provided following my op) and the doctor on call returned my call after about one and half hours. I was asked to come to ward 3. When I arrived I was told the doctor was in surgery and I would have to wait for over 1 hour . If this had been explained to me when I spoke to the on-call doctor in the morning, I would have come to hospital later on. When I eventually saw the doctor, he wasn't sure if I had an infection but prescribed me antibiotics and stronger painkillers. The doctor did request a review for me to be seen at the end of the week. Once I arrived home I received a telephone call to ask if I could return to the Hospital on Thursday for a review with my consultant which I thought was excellent.

Staff were okay. I had a minor operation on my wisdom tooth. There were 3 people in the room who were treating me and although I was asked whether or not I had breakfast and why I was there, I was very surprised that none of the staff introduced themselves to me. Staff should introduce themselves. The information provided afterwards was acceptable but could be improved to show any complications that may arise after surgery

Rather slower than usual. My appointment was at 10.30am but I wasn't seen until 11.45am. The consultant wanted me to come within a month but it took 6 weeks.

The department is a bit small. Over 2 hours wait from my appointment time. I would rate this as minus 1. Clinic was good. Staff were nice and apologetic. All the doctors were brilliant. However, there were not enough seats for the number of people that were there. There was a lot of people stood up. Improvements - reduce waiting time and increase seating. A young man was waiting two and a half hours.

9.30 appointment - I was seen at 11am. I didn't receive drops until almost 11am. There seems to be more staff and less patients so I can't understand the delay. I have also been here for 7.30am and not been seen until 11am. Reduce waiting time.

It was difficult to get an appointment. There are no appointments for 4 months. Very overstretched. I think there's not enough consultants in the eye department. I was waiting for 2 hours from field test to being seen. Improvements can be made by reducing the waiting times for appointments with consultants.

Appointment was at 9.45. We waited until approximately 10.35 to be seen. The consultant Dr. Annum was very friendly and personable. I felt he wasn't rushing. The waiting area was very crowded and it is not very big. Some people had to stand up as there were not enough chairs. It was very busy with patients.

Waiting time to be reduced. Patients ought to be seen sooner. A little more extra time would be made if they were to leave paper work until later. Once you get to see the doctor it's alright.

I waited 10mins which is not long but when you see staff chatting away, it's not good. To be seen faster would improve my experience.

I struggled to find parking & the cost of parking is expensive. Improve car parking.