Royal Preston Hospital

They were very helpful and friendly.

N/A

Staff really good, I got offered tea straight away which was very nice. Excellent service

I've been waiting for my appointment for 30 minutes. It's far past the time I was supposed to be seen.

Since my last time which was a while ago, the service has improved by 100%. The care and doctors are excellent.

It was my first time here and very impressed. So far, it has been really good.

No issues to report, all good.

The only issue for me was the parking, other than that everything was good.

The urgent bowel cancer operation of a disabled 61 year old relative has twice been cancelled on the day of the operation. He has been starved from midnight until early afternoon before being sent home. He still does not know when or indeed if the operation will take place. It feels like they're waiting for him to die so they can cut the waiting list down, The consultant is angry and frustrated by delays but administrators do not care or have any compassion. He is a number and obviously to them unimportant. The same thing can happen again next time he is scheduled for surgery. This is an appalling system.

I had a review appointment with my consultant Mr. Edwards at 10am following a minor operation on 11.11.15 and subsequent pain following my operation. I was kept waiting for almost 2 hours (in pain) before I was seen. I was also not seen by Mr Edwards as there had been some mix up. The doctor who I was seen by did not introduce himself nor did the 2 members of staff who were in the treatment room with me. I was sent for an x-ray and on my return was told that I did not have an infection. What I had was "dry socket". the area was cleaned and some antiseptic paste was applied. However, it was not explained to me what it was. It provided temporary relief for a few hours and then the pain returned. I wasn't told how long the "dry socket " was expected to last. I am very disappointed with the department and have been in excruciating pain on and off for over a week. Such side effects ought to have been explained. I am also disappointed that staff failed to introduce themselves