communication is not very good
my surgery has now gone total triage but no communication with patients about what this means. my 83 years old relative rung for an appointment and they said he needs to book it online. He said he doesn't have access to online and the lady said ill do it for you. He was very confused as to why he couldn't just book an appointment there and then as he was on the phone for over 5 minutes talking about what was wrong just for the lady to say someone will ring you back with an appointment. It just seems like its taking more time for the receptionist filling in a triage slip when they could just book an appointment in.