Left feedback re son being deaf
Holland House knows my son is deaf - it's on his notes. However at this surgery in Freckleton the receptionist did not look up so he couldn't lip read her and his name was announced on tannoy which he didn't hear. I asked after why and she said it was on his notes but NOT on the appointment system so receptionist did not know. She took my name and called me back to say the IT had been changed so if a person is deaf it now shows on the appointment section as well as on his notes. Brilliant response. Very pleased.