Not very good with elderly patients
My relative who is in her 80s rang the doctors last week for an appointment and she was on hold over 30 minutes. When she did get through they said there are no appointments and she needs to ring the next day. She rang again and the receptionist said if its that urgent just go into Blackpool walk in centre, she explained she is in her 80s with no access to transport and struggles with public transport and they just didnt seem bothered. I had to call on her behalf and i managed to get an appointment for 12 days later.