Communication isnt great
my dentist is awful, they took me off the register during covid even though we weren't allowed to attend appointments or even go out. i called them to book an appointment and they told me i would now need to go private as i have been taken off the register. They explained cost to me to go private and it was all very confusing, it kept changing all the time. I did go for one appointment and im still confused by the costings for private. they tell me to ring every day to see if an NHS place is now available.