Receptionists to be better trained on service
I rang to get test results and the receptionist read off the screen that it had been sent to Gayner. When I asked to explain she could not elaborate and said I would be better off ringing hospital which was inaccurate. I rang the hospital and they said the doctor should be able to give the results. I looked on the doctors website and it said there is a new service where the nurse can give the test results. I think receptionists should be better trained on the services they offer.