Poor end of life care
After 2 instances of very poor end of life care (2 elderly parents) where the NHS stated that NICE guidelines hadn't been followed; my view is that if you aren't happy with your care/service you must complain. I have no regrets on taking action but I believe too many people accept the unacceptable when it comes to their GP/NHS. There is a process to follow so clients/patients need to speak up or nothing will change - ratings are my late mother's experience