Administration
A member of the public contacted Healthwatch Lancashire by phone. They said that they experienced issues with the Ansdell Medical Centre surgery in relation to a refusal to add dates to letters sent by the practice. Their relative has complex care issues and gets a lot of letters and said it is frustrating when these do not get dated so they can see the order they have been received in or how recent the letter is. They said that the frustration for this resulted in their relative becoming agitated and receiving a warning letter which also was not dated. They said their relative is sorry for their behaviour but this was due to frustration.