Failed to keep promises or treat me.
I went to Ansdell Medical Centre to seek treatment for a severe depressive relapse. I have been on several medications which either don't help, or have unhelpful side effects. On my first visit I was sent away with no action taken at all. On my second visit, 2 weeks later, I was signed unfit for three weeks, and a referral was sent for CBT Counselling (which I'd said I didn't want, having done it several times before), as well as a medication review. That Doctor then left the surgery, and my referral for medication review was ignored for 3 weeks. I returned to the surgery on the 4th week seeking an update - the next Doctor couldn't find one, and sent me away for a further 4 weeks unfit, untreated, unmedicated. I received a call from the referrals team about the counselling, however they advised that they'd written to the surgery with the medication advice and would do so again. I returned to the surgery today, to be told that they still hadn't acted on the letter, and that I had to wait a further week untreated, with my date to return to work set for the Monday after. To say I am feeling sick, neglected and betrayed would be an understatement.