How we use your feedback to make a difference

Healthwatch Lancashire provides intelligence-based reports from its findings which are shared with those who run, manage, commission and regulate services to identify areas of best practice or to highlight where services do not effectively meet the needs of the population.

All our reports are based on views of residents in Lancashire, provided anonymously. 

This is what services in Lancashire had to say about the work of Healthwatch Lancashire:

“We would like to take this opportunity to thank Healthwatch Lancashire for their continued support. The visit conducted in May 2016 was well constructed and considerate to the needs of our patients in the main Outpatients Department at Airedale General Hospital.” – Airedale NHS Foundation Trust 


“We have a good working relationship with Healthwatch Lancashire and are grateful they have taken the time to capture feedback about our services. The information supplied is informative and easy to understand so we were able to address the issues highlighted swiftly.” – Blackpool Teaching Hospitals NHS Foundation Trust


“The team was excellent and not intrusive at all. I would like to take the opportunity to thank all the team for their hard work.” – Gill Stubbs, Practice Manager, Croston Village Surgery (following a Patient Engagement Day visit)


“I would like to thank the team at Healthwatch Lancashire for the continuous support you give to patients and service users of the Trust.” – Sue Smith, Executive Chief Nurse for University Hospitals of Morecambe Bay NHS Foundation Trust. 


“Healthwatch Lancashire volunteers and staff are thanked for the work undertaken to support the Trust in highlighting findings from patients and their families.” –  Chris Pearson, Director of Nursing for East Lancashire Hospitals NHS Trust.


“The authorised representatives were very professional, polite and unobtrusive during their visit. It is pleasing to note that this is different aspect of seeing the daily life of the residents in a care setting instead of ticking boxes. This can only be a positive way forward and more beneficial to the welfare of the care sector.” – Shehmaz Saiyed from Abiden Care (following an Enter and View visit).


“The visit itself was very helpful to us as it has provided us with additional insight into what our residents like and don’t like about the service that we provide, and more importantly, gives them a voice. We were made to feel extremely at ease and relaxed during the visit, which in turn, I feel, reflected in the visit in general, as everybody carried on with the day as normal and a true reflection was given of the home. It was great that the residents were the main focus of the visit, which I felt empowered them, both during and after the visit, knowing that their voices had been heard and that their opinions matter. A really positive experience, and we look forward to working towards further improving our service.” – Christina Durnan, Fleetwood Hall Care Home Registered Manager (following an Enter and View visit).


“The representatives were very nice and relaxed and I feel that the report given was a very good and honest review of the home.” – Gaynor Lund, Registered Manager at Highfield Hall Care Home (following an Enter and View visit).


“Thank you for your visit and what we, as a team feel is a lovely report which recognises the work of staff teams. We all felt it was a very relaxed and personal visit which reflects our residents and staff teams in a positive way.” – Penwortham Grange Residential Care Home Registered Manager, Wendy Hampson, following an Enter and View visit.


“I would like to thank the Healthwatch Lancashire team for their honest and constructive feedback to the home here at Stocks Hall Ormskirk. Both myself and the staff value opinions of what we do here, looking forward to seeing the report being published.” –  Stocks Hall Residential Care Home Registered Manager, Nicola Ikin (following an Enter and View visit).