Royal Preston Hospital

Daughter had to use Epipen twice in a week as had an allergic reaction. Ambulance required twice. GP referred to Allery Clinic at RPH/Immunologist. Recieved appointment for this service first available appointment Dec 2024.
I appreciate the pressure on the NHS ( as an RGN myself) and anxious mother I somehow feel this is not acceptable. I will be making a formal complaint about the waiting time for this appointment. What is my daughter suppose to do in the mean time. She is aware she has a severe NUT Allergy but is she now allergic to other foods ?????

I had an absolutely amazing service from the maternity unit. They were supportive and excellent.
The only downside were the breastfeeding support staff, they were very pressuring and I didn't want to breastfeed.

I went for surgery a couple of months ago on a Monday and I was told to change into a gown.
I went into the cubicle and they were very dirty and I asked if I could move, i went to the next one and again this one was not clean. I was the first surgery on Monday morning since Friday, you'd think they would have cleaned it.
I was told to wait in the waiting room but the chairs are very uncomfortable and not disability friendly.

I took my child to the emergency department a few weeks ago and the service was great.
They had hurt their leg and we were in and out so fast, they did an x-ray and sorted him out. The staff were very nice and professional.

I can't thank them enough for the help and support they provided me. I went in for a water birth where the team were incredible I ended up having a C-Section and that team were amazing and then on the ward after I kept getting checked on to see if me and the baby were ok. I can't fault the professionalism and support I was provided with.

I took my relative to a&e a couple of weeks ago and we waited 2 hours to be triaged. We were there for 7.5 hours in total and he has a heart problem. After 4 hours a doctor came in and said there are only 6 doctors on today and 30 beds, there are over 200 patients waiting and we have patients sitting in the corridor so if you don't need to be here please can you leave.

I had a very good experience with the eye clinic.
They did keep cancelling my appointments without telling me why but when i got there the staff were great and really helped me.

I recently had a surgical procedure at the hospital and the staff was excellent, caring and compassionate. The surgeon made me feel comfortable

I have found the Pediatrics department/team excellent

My experience of the physiotherapy and orthopedic department has fallen well below standard. They had let me down, they want me to go to Blackpool Victoria hospital for a stand up MRI scan, I don't have a car and I am not able to cope with that long journey. I can only walk a short distance. I should be seen, if I was paying private they would be willing to see me. It is sheer neglect, it is totally wrong. My GP sent a referral and the hospital just send the referral back to my GP. I have been in contact with PALS, PALS have done their best under difficult circumstances they can only do so much they have tried their best but I am in pain and can only walk short distances. All other departments at Preston Hospital are fabulous but not Orthopedic and Physiotherapy departments.