Royal Preston Hospital

GTD Healthcare urgent care is serious concerns regarding patient safety, primarily due to inadequate staffing and poor communication among the team. Overall, the disorganisation and lack of support hindered our ability to provide the quality care that patients deserve.

It's plain to see what has gone wrong with the NHS when Royal Preston Hospital is given the responsibility as a designated 'Teaching Hospital'.
To teach bad practices because the 'teachers' have been taught bad practices, spreads like a rancid infection throughout the NHS as these 'professional' people take their knowledge and experience and make more hospitals incompetent.
I should feel safe leaving a member of my family in this Hospital, but unfortunately I'm near exploding point with the amount of times I've had to intervene and prevented my fathers death.
As a 'retainer' of CO² his oxygen was Blasting out on 5 litres when I walked into his cubicle, over oxygenated and gasping for breath as his lungs filled up with carbon dioxide. READ THE
PATIENTS NOTES.
Next he was given insulin as they thought his blood sugars was too high which is steriod induced. He
has never had insulin, this crashed him to 1.1 and went into a HYPOGLEMIC FIT where he started to rip out his cannula and ended up with skin tears on his hands as he was hallucinating thinking he was being attacked by the nurses. This was traumatic for me to witness.
this all happened in the 36 hours he was kept in the A and E.
Unfortunately he was then sent to WARD 24 from A and E for his next
beating. He was gradually but rapidly getting worse I was asking for blood tests as he deteriorated.
I was lied to by the nursing staff. He managed to tell me they not give his medications in the morning. The nurse said she placed them in his mouth one by one and he had taken
them.
They withheld his critical medication for his Asthma and COPD which is a steriod. They said he 'refused' this inhaler, is that why he was begging me to check his home for a spare to take in for him?
I have been asking for his CRP level to be checked as he displays all the warning signs for SEPSIS. I asked on Thursday afternoon Thursday night Friday morning Friday night and to no suprise the CRP was 'in process' and by Saturday morning I was told is 150 and 'we'll see what the docs want us to do'? Seriously? Get him on IV antibiotics ASAP, but no rush...
If the government will not pass this 'assisted dying' bill then I can guarantee if you walk into Preston Hospital, they will do it for you. If your over the age of 66 and end up in here, you have just saved a plane fare to Switzerland.

This Hospital does not acknowledge MARTHA'S LAW.

Saw a doctor at the urgent care centre with a relative who had a mental health issue the doctor was excellent very caring and listened to relative.

We visited the birth centre at RPH to have our first baby in August 2023.
All staff on the unit were kind, caring and supportive throughout labour and showed professionalism and knowledge throughout our stay. We were fortunate enough to have a straight forward labour and delivery meaning we were able to use the birth centre and the fantastic facilities available there.

i went for an appointment at RPH to see a gastro specialist and i couldn't fully understand what he was saying, he spoke so quietly and i asked him if he could speak up for me. i was lip reading him and i told him what medication i am on and what medication i cant have. he told me there was a prescription waiting at the pharmacy, when i turned up they said do you know what prescription this is and i said no. they had prescribed antibiotics when i cant have them as i don't have the organs to filter them. i rang the hospital but they said if the specialist has prescribed them you need to have them.

i took my mother to RPH a&e a few weeks ago as she was really poorly. it wasn't appropriate for her to be sat in a waiting room with everyone else. the chairs weren't supportive enough she was vulnerable and around other people who are poorly. i feel there should be a protective space for elderly and patients with dementia.

My daughter has just received treatment at the Rosemere Centre for cancer and the main thing that I have noticed is that she is treated like a human being. They kept an eye on her throughout her treatment and made sure that she was looked after. They also kept us up to date with how things were going which was reassuring. I cant thank them enough.

I went to the hospital accident and emergency.The staff on the reception desk were very polite and helpful. Their levity was appreciated as they were able to reassure me and gave clear information about how long the expected wait would be.

I was seen quite quickly got triage who advised me that I needed to go to urgent care, they told me I was on the injury list. There was a long wait and they did not provide updates about how long we were going to be throughout the evening.

As the night progressed Staff were observed being rude with other patients who had missed a shout from a member of staff who had called them for an x ray. They had not left the room at all. There was no call for them to be spoken to the way they were.

I saw one member of staff handle a very tricky person well and told them clearly what was happening.

The staff who saw me were caring, attentive and made sure I got what I needed.

i was referred to Urology at RPH and was sent for a scan and a blood test. i had to chase the scan as id had my blood test and id received my consultant appointment but i hadnt yet had my scan. I rang them and they said 'oh well have to get you in quick your appointment with the consultant is next week' i went for my scan and the day before my consultant appointment i got a text saying due to unforeseen circumstances my appointment has been cancelled. I then received a letter two days later saying we cancelled your appointment as the consultant didnt have enough time to look at your scan results, if you don't hear from us within 6 weeks please contact us. I feel this shouldn't be on the patient to follow up, also adding to the stress of not knowing what is wrong with me.

Felt disempowered from the moment I walked into the maternity ward. Felt like an outsider to my daughter’s own birth as all decisions were taken away from me and not explained properly. I had a long unprogressive labour (over 30hrs) and then a very quick emergency section when it was discovered that my daughter was breech at 9cm (after only being checked 7 hours earlier - why was I not examined in that period?). Due to the traumatic birth, my daughter was admitted to HDU on NICU, and I felt like decisions were made for me, not with me.