Royal Preston Hospital

I went to the hospital accident and emergency.The staff on the reception desk were very polite and helpful. Their levity was appreciated as they were able to reassure me and gave clear information about how long the expected wait would be.

I was seen quite quickly got triage who advised me that I needed to go to urgent care, they told me I was on the injury list. There was a long wait and they did not provide updates about how long we were going to be throughout the evening.

As the night progressed Staff were observed being rude with other patients who had missed a shout from a member of staff who had called them for an x ray. They had not left the room at all. There was no call for them to be spoken to the way they were.

I saw one member of staff handle a very tricky person well and told them clearly what was happening.

The staff who saw me were caring, attentive and made sure I got what I needed.

i was referred to Urology at RPH and was sent for a scan and a blood test. i had to chase the scan as id had my blood test and id received my consultant appointment but i hadnt yet had my scan. I rang them and they said 'oh well have to get you in quick your appointment with the consultant is next week' i went for my scan and the day before my consultant appointment i got a text saying due to unforeseen circumstances my appointment has been cancelled. I then received a letter two days later saying we cancelled your appointment as the consultant didnt have enough time to look at your scan results, if you don't hear from us within 6 weeks please contact us. I feel this shouldn't be on the patient to follow up, also adding to the stress of not knowing what is wrong with me.

Felt disempowered from the moment I walked into the maternity ward. Felt like an outsider to my daughter’s own birth as all decisions were taken away from me and not explained properly. I had a long unprogressive labour (over 30hrs) and then a very quick emergency section when it was discovered that my daughter was breech at 9cm (after only being checked 7 hours earlier - why was I not examined in that period?). Due to the traumatic birth, my daughter was admitted to HDU on NICU, and I felt like decisions were made for me, not with me.

i received a phone call from the hospital to say they had boked an appointment for my child with the pediatrician. i turned up and they told me nothing had been booked, i got sent round half the hospital before i ended up back at the main pediatrician reception to be told there was nothing they could do as i didnt have an appointment. i took my child out of school and i had to take time off work. i don't think staff realize what goes into coming to an appointment. When i got home i rang the number on my referral letter and they said because i had missed my appointment they couldn't reschedule. i told them i had turned up but they said there was no record of this and i would need to go back to my doctors for a referral. it already took 6 months to get this appointment, how can this happen.

RPH A&E is shocking, I went a few months ago as I had a stroke and I was sat in the corridor for 23 hours waiting to be seen. And that’s after having a stroke. what would it be like for walk in patients. i felt i wasn't treated with kindness or dignity and was left on the corridor for ages with no help or support.

I had a gynaecology appointment at RPH booked in for March after months of waiting, I showed up and they told me my appointment had been cancelled but no one had rung me or sent me a message to tell me it had been cancelled. I had taken time off work, driven to Preston tried to find parking and then I was told it had been cancelled. They weren’t nice with me or supportive, they looked online and said you’ve been rebooked in for August now. I couldn’t believe no one had rung me to tell me it had been cancelled but then to now wait until August its just not very good.

i went to RPH a&e a few weeks ago and it was horrific, i was in the waiting area for over 36 hours. i was in front of an elderly man who was on his own unable to stand and i had to go and ask the receptionists to take him to the toilet, give him some food and water. He'd been sat there the whole time on his own unattended, not seen by a doctor and unable to take himself to the toilet. I was then put in a side room on a drip and after a few hours i went and asked if someone was coming to see me, the receptionist openly said oh we thought you'd gone so weve taken you off our records. I couldn't believe what i had heard, i was put in that room by a doctor, surely someone knew i was in there. i was incredibly shocked and disappointed. Also when i came back out of the side room the elderly man was still there in the same position. Hospitals are supposed to be a safe space, but my experience was terrible and that poor man who was left, i really hope someone went to him and helped him. if people are coming to a&e unattended surely there is a duty of care to these patients. i wouldnt be happy if i found out my elderly relative had been sat there for over 24 hours with no toilet break, no drink and no food. i ended up helping this man as the staff wouldnt do anything, i bought him a drink and some food to keep him going. what would have happened if i wasn't there to do that, the staff need to get themselves sorted and look after patients in a&e

I visited on 21 April 2023 @ 6.30 to 10.30. Exceptional staff provided unparalleled care, ensuring comfort throughout. The facility maintained immaculate cleanliness, fostering a reassuring environment. Every need was attentively met, demonstrating dedication to patient well-being. Information was communicated clearly, empowering informed decisions. Overall, an outstanding experience deserving of five stars.

I contacted the number for the pain management clinic to try to change my appointment to an earlier time to avoid rush hour on public transport, but as soon as I provided my name, they put the phone down. I felt that they disrespected me as this isn't the first time this has happened to me. I have contacted the PALS.

I had to call an ambulance and be taken to the hospital as I was presenting with serious pain and symptoms. I had my blood pressure taken and staff were pleasant enough. They explained that I needed to have blood tests and an x ray. The paramedics took me to somewhere away from the busy waiitng room and I felt left there by the other staff. They triaged me quickly and said that I would need to be seen by a dr quickly. This did not happen for many hours and I was just left there. The did tests and only thought I had shingles. I was told to take pain medication and they discharged me. I asked at the desk if they could help me with travel and they said it was not somethign they could do other than order me a taxi. I had no money for a taxi and that was all that was they said they were willing to help with. At the time of me preparing to leave I was called back in by the triage nurse. I had been put right back to the start of the process.