Royal Preston Hospital

Saw a doctor at the urgent care centre with a relative who had a mental health issue the doctor was excellent very caring and listened to relative.

We visited the birth centre at RPH to have our first baby in August 2023.
All staff on the unit were kind, caring and supportive throughout labour and showed professionalism and knowledge throughout our stay. We were fortunate enough to have a straight forward labour and delivery meaning we were able to use the birth centre and the fantastic facilities available there.

i went for an appointment at RPH to see a gastro specialist and i couldn't fully understand what he was saying, he spoke so quietly and i asked him if he could speak up for me. i was lip reading him and i told him what medication i am on and what medication i cant have. he told me there was a prescription waiting at the pharmacy, when i turned up they said do you know what prescription this is and i said no. they had prescribed antibiotics when i cant have them as i don't have the organs to filter them. i rang the hospital but they said if the specialist has prescribed them you need to have them.

i took my mother to RPH a&e a few weeks ago as she was really poorly. it wasn't appropriate for her to be sat in a waiting room with everyone else. the chairs weren't supportive enough she was vulnerable and around other people who are poorly. i feel there should be a protective space for elderly and patients with dementia.

My daughter has just received treatment at the Rosemere Centre for cancer and the main thing that I have noticed is that she is treated like a human being. They kept an eye on her throughout her treatment and made sure that she was looked after. They also kept us up to date with how things were going which was reassuring. I cant thank them enough.

I went to the hospital accident and emergency.The staff on the reception desk were very polite and helpful. Their levity was appreciated as they were able to reassure me and gave clear information about how long the expected wait would be.

I was seen quite quickly got triage who advised me that I needed to go to urgent care, they told me I was on the injury list. There was a long wait and they did not provide updates about how long we were going to be throughout the evening.

As the night progressed Staff were observed being rude with other patients who had missed a shout from a member of staff who had called them for an x ray. They had not left the room at all. There was no call for them to be spoken to the way they were.

I saw one member of staff handle a very tricky person well and told them clearly what was happening.

The staff who saw me were caring, attentive and made sure I got what I needed.

i was referred to Urology at RPH and was sent for a scan and a blood test. i had to chase the scan as id had my blood test and id received my consultant appointment but i hadnt yet had my scan. I rang them and they said 'oh well have to get you in quick your appointment with the consultant is next week' i went for my scan and the day before my consultant appointment i got a text saying due to unforeseen circumstances my appointment has been cancelled. I then received a letter two days later saying we cancelled your appointment as the consultant didnt have enough time to look at your scan results, if you don't hear from us within 6 weeks please contact us. I feel this shouldn't be on the patient to follow up, also adding to the stress of not knowing what is wrong with me.

Felt disempowered from the moment I walked into the maternity ward. Felt like an outsider to my daughter’s own birth as all decisions were taken away from me and not explained properly. I had a long unprogressive labour (over 30hrs) and then a very quick emergency section when it was discovered that my daughter was breech at 9cm (after only being checked 7 hours earlier - why was I not examined in that period?). Due to the traumatic birth, my daughter was admitted to HDU on NICU, and I felt like decisions were made for me, not with me.

i received a phone call from the hospital to say they had boked an appointment for my child with the pediatrician. i turned up and they told me nothing had been booked, i got sent round half the hospital before i ended up back at the main pediatrician reception to be told there was nothing they could do as i didnt have an appointment. i took my child out of school and i had to take time off work. i don't think staff realize what goes into coming to an appointment. When i got home i rang the number on my referral letter and they said because i had missed my appointment they couldn't reschedule. i told them i had turned up but they said there was no record of this and i would need to go back to my doctors for a referral. it already took 6 months to get this appointment, how can this happen.

RPH A&E is shocking, I went a few months ago as I had a stroke and I was sat in the corridor for 23 hours waiting to be seen. And that’s after having a stroke. what would it be like for walk in patients. i felt i wasn't treated with kindness or dignity and was left on the corridor for ages with no help or support.