Royal Preston Hospital

Shortage of staff, sickness or inexperienced,feared to discuss safeguarding issues openly.

The team at Sharoe Green were brilliant but they were so understaffed that they were unable to provide person centred care. I had an extended stay in hospital after having my baby due to lack of support from staff. I would ask for help and due to them being so busy I would only recieve the help hours later.

Despite telephoning in advance and telling 3 members of staff how anxious I was I was not offered any anaesthetic or pain relief. I had a wire removed from my finger - the removal of the dressing was excruciatingly painful and the removal was very unpleasant. A very sticky plaster was then applied to the finger with the adhesive clinging to the exposed stitches. The staff were pleasant but showed no empathy. I feel this treatment was very poor and I'm extremely upset

The unit has a friendly and calm atmosphere. The staff were lovely and caring.

my husband was in Preston hospital on the medical assessment unit and was discharged into care. they said they had provided him with a DNR so wherever he ended up they would be able to see this and have it over his bed. when he got transferred out of the hospital the place he ended up in rang me and told me to verify his date of birth and name and i was wandering why. they told me the DNR that was given to me at the hospital had the wrong date of birth on which made it invalid. i couldn't believe this, i have been back and changed this but surely this shouldn't be happening.

ive had an awful time at Royal Preston hospital with gynaecology, ive had multiple surgeries and i saw my consultant at the end of last year and they said "i think we need to try something more holistic instead of surgeries" but then didnt give any alternative options. they have put me on some medication to stop the symptoms of endometriosis and ive been told to basically get on with it. the medication they have put me on has put me into early menopause and i didnt know that would happen. i was told to take the medication and i would receive a follow up appointment. it is now August and i haven't received one. the communication is poor within gynaecology and i feel the staff and the secretaries dont want to speak to you and see you as an inconvenience.

i got taken into RPH a&e in October last year. i am in my 60's and the ambulance picked me up, i was only in a nighty and was sat in the waiting area from 7am until 8pm at night. i only got a bed at 8pm and only saw a doctor at 1am the following morning. the care was dreadful and i had a scan on my back which wasnt the problme my leg was. they didnt listen to me at all when i told them they were scanning the wrong place. i had two dpctors who wouldnt listen to my story about what had happened. they kept telling me i needed to walk when i clearly couldnt. i stayed over night and the nurses and doctors told my sister i had refused to walk when i hadnt refused at all, i literally couldn't walk. in the morning the ward sister came to see me and said "why are you still here, you should be at home with pain medication." i felt awful as noone had sent me home or even discussed with me about going home.

Awful awful awful. Came the door was locked, the lift was out of order. So had to climb the stairs in the middle of having a baby terrible. Should not be ok on a maternity ward to expect that women have to do that on top of everything else. It was hell and to top it off being 7 weeks early after the hospital sending me home in agony the day before! Absolutely awful had to give birth then, to be told I was going to be put on a ward with no babies there was 5. Imagine that your baby is no where near you in an incubator. And you are surrounded by healthy screaming babies, your baby is no where near you because she’s early and she can’t be next to you. It was hell . I discharged myself because of this i was beyond upset at this. It was not right and it was cruel for a first time mum. Really not good. I was then told off my multiple midwife’s saying I had left my baby. No I was in an impossible situation where I wanted to leave and get some rest. I do not regret it after the horrible experience I had to go through at the hands of this hospital.

Terrible pain, had ct scan that detected gallstones in gall bladder, waited from Saturday to Tuesday for operation due to infection to try and clear with antibiotics. Operation done by keyhole surgery, surgeon and her whole team were amazing, very informative and sympathetic. Everyone I came into contact were very professional and only had my best interest at heart.

A&E manger gave patients nasty dirty looks in the waiting room