Royal Blackburn Hospital

Dear Patient
Many thanks for your feedback regarding the care and treatment you received from staff on wards D3, Ward 19 at Burnley General and then Ward B8 at Royal Blackburn Hospital following brain surgery. It is lovely to hear that you had such a positive experience and that any concerns were dealt with by the ward manager/Matron and it is a wonderful review for the staff who always strive to deliver, safe, personal and effective care and it will be a pleasure to pass on your comments.
If there is anything further you would like to tell us about this experience you can contact the Patient Experience team by email at patientexperience@elht.nhs.uk
Thank you again for commenting and best wishes.
Sarah Ridehalgh
Patient Experience Facilitator

Thank you for taking the time to share your experience with Healthwatch Lancashire about your recent visit to the Urgent Treatment Centre at Royal Blackburn Teaching Hospital.
We are sorry to hear of your experience. We do have a Matron on duty and actively promote a tell me today campaign, where people can call the matron directly, so we can meet with relatives and patients to hear about their care, at the time of their care, then where needed any resolution can be achieved at the time.
If you wish to speak to someone about the concerns you have raised then please do get in touch with our customer relations team on 01254 733700 or complaints@elht.nhs.uk and someone can call you back.
Many thanks again for taking the time to provide your feedback.
Sarah Ridehalgh
Patient Experience Facilitator

Thank you for taking the time to share your feedback and raise your concerns with Healthwatch Lancashire. I am very sorry to hear of the difficulties you have experienced when attending Royal Blackburn Teaching Hospital.
We sincerely apologise that this has happened. We would encourage you to contact our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk to provide more information so that we can investigate why this has happened. We are committed to improving future services and this would help us to make appropriate changes.
In the meantime we will share your feedback with the senior staff in the Emergency Department.
Once again please accept our apologies for your experience and the inconvenience it has caused.
Kind Regards
Sarah Ridehalgh
Patient Experience Facilitator

Thank you for taking the time to share your feedback with Healthwatch Lancashire. I am very sorry to hear of the difficulties your wife has experienced with regards to her medical records.
We sincerely apologise that this has happened. We would encourage you to contact our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk to provide more information so that we can investigate why this has happened. We are committed to improving future services and this would help us to make appropriate changes.
Once again please accept our apologies for your experience and any inconvenience it has caused.
Kind Regards
Sarah Ridehalgh
Patient Experience Facilitator

Thank you for taking the time to share your feedback with Healthwatch Lancashire. I am very sorry to hear of the difficulties you have experienced in trying to get your stent removed.
We sincerely apologise that this has happened. We would encourage you to contact our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk to provide more information so that we can investigate why this has happened. We are committed to improving future services and this would help us to make appropriate changes.
Once again please accept our apologies for your experience and the inconvenience it has caused.
Kind Regards
Sarah Ridehalgh
Patient Experience Facilitator

Thank you for your feedback regarding your mother's recent admission to Royal Blackburn Teaching Hospital.
It is lovely to hear that you found the doctor in the Emergency Department to be fabulous. However, I am extremely sorry to hear about your experience from the nurse in charge.
It would be appreciated if you could get in touch with further information, particularly the ward/area this relates to, so this can be looked into for you. You can do this by contacting us via email at patientexperience@elht.nhs.uk

If you would like us to investigate this issue further, please contact the Customer Relations Team by email – complaints@elht.nhs.uk and they can advise on options for raising your concerns.

Once again we are sorry to hear about your experience and thank you for taking the time to share your feedback.

Sarah Ridehalgh
Patient Experience Facilitator

Thank you for taking the time to share your experience with Healthwatch Lancashire about your visit to the Emergency Department at Royal Blackburn Teaching Hospital.
The Emergency Department, Urgent Treatment Centres and Minor Injuries Departments are experiencing a high volume of patients attending and unfortunately this has impacted on waiting times and the number of patients waiting to be seen.
I am extremely sorry for your experience and I will ensure that your comments are fed back to the senior staff for the department.
If you would like your concerns to be further investigated, you can contact our Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further.
Kind Regards
Sarah Ridehalgh
Patient Experience Facilitator

Hello

Thank you for taking the time to provide your feedback regarding your mother's appointment at Royal Blackburn Hospital.

We are sorry to hear of your experience. If you would like us to investigate the matter further please can you get in touch with further information.

You can contact our Customer Relations Teams - complaints@elht.nhs.uk or telephone 01254 733700 who can advise you of your options of raising your issues further.

Kind regards
Melissa Almond
Senior Patient Experience Facilitator

Thank you for taking the time to share your feedback on the Healthwatch Lancashire Website. I am very sorry to hear about the care and treatment your uncle has received upon admission to Royal Blackburn Teaching Hospital and Pendle Community Hospital.

We would encourage you to contact our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk to provide more information so that we can investigate why this has happened. We are committed to improving future services and this would help us to make appropriate changes.
In the meantime we will share your feedback with the senior staff at Pendle Community Hospital.
Once again please accept our apologies for your experience and the upset it has caused.
Kind regards
Sarah Ridehalgh
Patient Experience Facilitator