Colne Road Surgery

I rang to get test results and the receptionist read off the screen that it had been sent to Gayner. When I asked to explain she could not elaborate and said I would be better off ringing hospital which was inaccurate. I rang the hospital and they said the doctor should be able to give the results. I looked on the doctors website and it said there is a new service where the nurse can give the test results. I think receptionists should be better trained on the services they offer.

I had an appointment to have blood tests to check for any fertility problems. I rang up for the results which came back fine. 6 months later the clinician said I should have come back in for a follow up appointment to investigate further but I was not aware of this. I think better communication is needed from the nurse or reception staff or the clinician to explain the procedure of what will happen when I get the results so that I know what to do/expect

Maybe the clinician should have been more clear about what my BMI needs to be for me to be considered for IVF treatment. The clinician did say that I may need to lose weight but did not say specifically that my BMI needed to be 30 or less. I found this out afterwards but I will still go to the appointment, it just might turn out to be a waste of time.