Colne Road Surgery
Feedback Rating
Based on 13 reviews
Leave your Feedback
Reviews (13)
overall a good experience
October 4, 2025
in a busy surgery staff always helpful and friendly receptionist nurses and doctors and backroom staff.
Either incompetent , lying or a bit of both
August 27, 2025
Every contact with doctors receptionists has told me something different . Only asked for my test results as doctors told me different analysis of results
See below
July 1, 2025
Have been caller number one on the phone for 40 minutes with no answer. This is not even bearing in mind that I had called from an alternate number and was ahead of my initial call. Absolutely incompetent. They couldn’t even provide the correct details and had no idea of an appointment that had happened the week before and called to arrange this. Locum doctor told me that my family member couldn’t possibly have dementia at a dementia review due to her being too young. This is despite them having had an established diagnosis for over 10 years. Never use this service. Receptionists are rude and dismissive and fail to provide the correct information. For and OT assessment we were given a number and code for a random shop in a different borough who did not know anything about the reference provided. Do not use this service. Similar issues have been ongoing for years
Good Doctors
May 8, 2025
I have always found the staff to be helpful and the doctors really listen to you.
Excellent Practice
May 8, 2025
I have always found the staff to be helpful and efficient when booking an appointment. The Doctors and Nurses are also excellent.
such kind staff
February 4, 2025
I was promised that my appointment had been booked, but unfortunately, it was overlooked. I waited all day for a call that never came, which was very disappointing. I had an excellent experience with the receptionist at Colne Road Surgery who resolved this immediately and spent sometime with me on the phone.. They were extremely kind, empathetic, and courteous. Despite an issue with my appointment, they handled it professionally and resolved it immediately. Their support made a real difference, and I truly appreciate their help! I even got a call back the next day asking if i was ok and satisfied with the outcome and experience.
Doctor didn’t listen to me at all
January 15, 2025
I have not been to a GP in over 10 years. In the last year my health has deteriorated despite me eating clean and trying to exercise. I went to Colne Road Surgery for help which was initially given by blood tests etc. 2 doctors and a nurse recommended I take time off work to get my health right as I was working 12-13 hours a day 6 days a week. An ECG was done on me and the cardiologist recommended I have a CT head scan as my headaches have been extreme to the point where it’s effecting my work and putting me and others in danger. When I went to the last doctor to get a fit note he point blank refused to give me one. Refused to refer me for a CT scan and told me he could put me on painkillers. I am 29 years old I do not want to be on painkillers when the underlying condition has not been looked at properly. After over 10 years of not bothering my GP with ailments such as flu and viruses I needed help as I am in extreme pain and ill I was not listened to by this doctor who fobbed my symptoms off as if they were nothing and sent me off on my merry way without any referral or an appointment to come back and see how things may be progressing with me. I’m absolutely horrified and flabbergasted at the attitude of this particular doctor.
abysmal!
November 15, 2024
Receptionist telling me they have booked in my appointment - then turning up on the day to find out they havent. Not following up blood tests results or uploading the correct tests results for ease of access. Not following my request to email or print me my medical records.
Really really disappointed in the service
June 17, 2023
Really really upset and feel let down by this surgery. It is not meeting the need of any of us.
my elderly grandmother who cant read or write is expected to go online and request own medication.
no appointment available , phone always engaged, nobody checks emails nothing is monitored. For the past month I have been asking for my brothers eczmema creams and Inhave been asked to buy over counter.
nothing is chased up.
people should not be askdd to do things online. they are people who are elderly, no phones, or blind or cant read or write. Allow these people to ring up or ask another family member to email. no response to emails and no confirmations of receiving. this surgery has made us cry every time.
my elderly grandmother who cant read or write is expected to go online and request own medication.
no appointment available , phone always engaged, nobody checks emails nothing is monitored. For the past month I have been asking for my brothers eczmema creams and Inhave been asked to buy over counter.
nothing is chased up.
people should not be askdd to do things online. they are people who are elderly, no phones, or blind or cant read or write. Allow these people to ring up or ask another family member to email. no response to emails and no confirmations of receiving. this surgery has made us cry every time.
There's no where to park
August 20, 2015
There's no where to park. I don't like the smell of doctors surgeries.