Chorley and South Ribble Hospital

1. Mum's life in danger
2. Lack of communication from both staff and consultant
3. Not addressing her toilet needs/bathing
4. Lack of empathy for elderly
5. Lack of staff
6. Rude staff
Need more staff
More training on dignity & respect for elderly
Keeping the family fully informed
More training on communicating appropriately with family & partners.

In and out within 2 hours. Staff explained each step so that I was fully informed. Made it as pain free as possible. East access, efficient screening, fully informed, felt assured and friendly staff. Keep it up

I had to pay £180 to a private consultant (Dr Schofield at Fulwood Hall) to find out what Dr.Amore should have told me years ago.Years ago he referred me to Whythenshawe Hospital with a view to having a heart transplant but the consultant there told me that it was a load of nonsense. Dr.Amore must have been looking at someone else's notes. I was never referred to the heart failure clinic. It took Dr.Schofield to do it.

My father is currently being cared for SOB due to his COPD, I expressed concerns about meds not being received, ? no stock, but no sign of nurse checking emergency cupboard. so no pain relief for 24 hours. Whenever he has a episode of SOB, the nurse have on occasion refused to given him a neb and haven't checked his observations to see if he is compensating, i.e needing O2 or if affecting HR/BP. I find that the nurse have little understanding of the condition and very little empathy for the patients. I understand that they are busy, I am a nurse myself and understand their stress, but to experience incompetent care first hand is very stressful, because we feel helpless that our concerns are falling on deaf ears. On MAU he didn't get a wash for 24 hours, and they didn't manage his high blood sugars, as they hadn't even done a BM on MAU. His BM on admission was 14.3 and his is not diabetic. He also tried to walk to the toilet himself because he couldn't get anyones attention, and on the way back had to get help because he became SOB.

It was a very long wait considering the amount of people waiting. I understand that emergencies come first which I have no problem with but I still found time between seeing each professional was extensive.
As the hospital is undergoing building works it was difficult to access the entrance to a&e and there were very few clear signs.
Drinks machines had been removed due to building work, water was on the reception desk but I was offered no help in getting the water despite struggling to get it, I attended on my own so had no additional help.
The seating is uncomfortable, particularly when you are waiting for over 4 hours. A shorter wait, or better system, I could have been sent to x-ray after seeing the nurse instead of waiting an hour to see the doctor to then be sent. Also a follow up after the x-ray with the doctor, i was seen by a nurse who bandaged me up.
After being sent for x-ray I was given no feedback on the results, I had to ask the nurse for it myself.
Better access to the entrance, i had to park at the other side and walk, as it was a knee injury I was attending with this was difficult and there wasn't adequate signage.
Drinks machines had been removed due to building work, water was on the reception desk but I was offered no help in getting the water despite struggling to get it, I attended on my own so had no additional help.

In a perfect world discharge after consultation would be quicker