West Strand House Community Mental Health Team - Lancashire & South Cumbria Foundation Trust
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Based on 29 reviews
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Reviews (29)
Was discharged whilst in the waiting room
September 4, 2024
Was discharged while in waiting room as support worker couldn't be bothered to come down, totally refused to see me when the manager went upstairs and told support worker to go and her patient, absolutely shocking, filed a report, therapist is lovely though and the other staff, support worker excuse was, we don't get notified from downstairs when patients are here, appointment was at 13.30, I turned up with wife at 13.06, my phone rang, from upstairs, why not get off your bum and come see ifvim there, absolutely disgusting to he discharged whilst your in the place, this makes me feel not support, jot wanted, and mentally ill, again. Therapy is exhausting and don't need support worker to say I never turned up. 3 x in past I went and support worker wast there, never listened, kept talking about themself, got my name wrong,. Support worker needs to be excused from service, as I got no support only from therapist, the staff on reception, vi always chat to them, [name redacted for privacy] new guy, who sorted support worker out, but point blank refused to come down and see me, west strand have filed an internal investigation, also I'm waiting for pals to contact me and my wife, making a formal complaint and me and wife have been assured this behaviour is totally unacceptable and below the belt, refusing to see a patient has dehumanised me, made me feel small, worthless, if (new guy [name redacted for privacy]) had not been there, and not seeing therapist the day after, my mental health would have been very severe, it's bad enough on a good day, (new guy [name redacted for privacy]), could see it escalating, he calmed me down. Support worker, or no support worker should be in serious trouble, absolutely shocking and disgusted, I'll give 5 stars for all other staff in there, your wonderful. Even though I struggle I've always turned up to appointments, but to be discharged while I'm in waiting room, it's still in my head, I give 5 stars below for all other staff involved. Waiting for pals to contact us, I wasn't never listening to by the person in question, it's medical negligence, I could have gone home and self harmed or worse if (new guy [name redacted for privacy]) hadn't intervened,
Awful experience. They need compassion.
August 26, 2024
They are dealing with mentally ill people and need to understand that we are ill and need understanding, empathy and compassion as opposed to being judgemental, inconsiderate and ignorant. They do not always do what they say. Mentally ill people cling to their words with hope and after weeks of hope and waiting what they have said does not come to fruition. They will excuse their behavior constantly but do not excuse mentally ill peoples.
Would give 0 stars tbh.
July 25, 2024
My partner has struggled with mental health since childhood. Got more support from children’s service if I’m honest. Psychiatrist will not care about your issues at all. Cares more about having less paperwork and accuses people of being on drugs if they’re struggling. He doesn’t care as long as he’s getting paid. Taken my partner off of all their meds and are upping their epilepsy meds without consulting their neurologist first. Didn’t want to listen to anything my partner was struggling with.
Wonderful people who try their best.
June 25, 2024
I recently needed this service for the second time, and I can't express enough appreciation for the people who work there. The support staff are lovely, and my therapist not only did her best for me, but also went above and beyond to ensure I was referred for the proper care when she realised cognitive therapy wouldn't be adequate. Thanks everyone.
Awful
April 15, 2024
No
1 star because i can’t give 0
April 12, 2024
My mental health has actually got worse due to the CMHT here. No support whatsoever
Poor service.
March 17, 2024
My care co-ordinator laughed when i said i was suicidal and wanted to overdose and get hit by a train. He laughed and said i’d be crippled if i survived. He then said it would be traumatic for others to witness.
No check ups on me, no compassion or care, didn’t even ask how i am or how i will cope. My friend was in the session and she thought it was disgusting how he was.
I will be making a formal complaint.
No check ups on me, no compassion or care, didn’t even ask how i am or how i will cope. My friend was in the session and she thought it was disgusting how he was.
I will be making a formal complaint.
Staff don't care
March 12, 2024
Staff don't care about people that are suffering with mental health problems. Half of them are only there for the money, my partner who is under CMHT has had no contact with her worker for the past 2 months. She tried to take her life yesterday, yet after my partner did that, her worker then decides to ring my partner and asks how she is doing knowing full well my partner hasn't been on her medication for the past month with zero contact from CMHT. The doctor who is currently working there is useless they where meant to send her prescription to my partners GP and has not done so since November after being asked numerous times to do so. I will be making a full report to BBC watch dog as how you are treating people under your care is wrong.
Unable to phone - phone is never answered
March 5, 2024
Tried to call for meds - new to the service. I have been given no contact numbers and relied on a google search. Shocking that I wasn’t given a contact from the initial phone call. I will run out of meds - tried for days to get hold of someone. My practitioner knows my meds are due to runout. I have tried everything but rather difficult considering they do not answer the phone.
Horrendous, would give zero stars if I could
March 1, 2024
I waited over 12 months for an appointment. Was triaged by a 'nurse', who then failed to do anything with this information for well over seven months. She did however have time to add me as a friend on Facebook. Called to complain and see where my referral was up to, only to be snapped at and told '[Staff name] doesn't have Facebook'. I sent an e mail with a screenshot to prove she did, and was told I needed to change MY privacy settings, to prevent staff being able to find me online. Avoid like the plague!!