Renacres Hospital

5 star. Everything has been wonderful. No problems at all.

I was left on my own quite a bit today. I arrived at 7.45am and wasn't taken to theatre until after 12.00pm. However the process from start to finish has been very impressive. I came to see the Consultant on Thursday and hospital phoned me on Friday when I was given an appointment for my operation. Very quick service. No delays with physio appointments.

It's been brilliant.

Incomplete information and in error information was passed to my GP following an operation in October 2015. I noticed that on my discharge form, the treatment I had received was incomplete. I had to telephone the hospital to tell them. On the day when I cam out of theatre, the nurse asked me what I had done but she should have known. Patients should not have to verify what they have had done. I shouldn't have had to explain to staff.

Repeat Hernia Operation - Arrived at 10am, was taken for my operation at 4pm. I was not told where I was on the list for the operation. I was sent home 2 hours after my op. I was told I could stay overnight but that I would have to be out by 9am. I would have liked better information when I was discharged. I returned to Renacres for more painkillers on 14.11.15 but I wasn't examined. I developed an infection and have had problems since. I feel I have just been left after the operation. I have a review on Monday at Renacres. (Aftercare- I dont feel like I've had any). I'm supposed to rest for six weeks but I have to come to Skelmersdale Walk In centre which has been excellent and I don't know where I would be without them. I've been looked after properly here. (Skelmersdale walk-in centre)

Staff are fabulous and approachable. Nothing is too much. Mr Wilkes is always early. Never kept waiting

Parking is the complaint I have. My initial appointment from my GP to Renacres through "Choose and Book" was an absolute nightmare. Staff on the Choose and Book system were not helpful at all and had me in tears. I only have trouble with the outside of the hospital

Very pleasant

I had to park off the hospital premises as I couldn't find any parking on the hospital car park.

I had to alter my appointment and found it difficult to get my appointment changed.