Help Centre
The Healthwatch Lancashire Help Centre provides a listing of local services including advice and information services.
Please find below and A-Z list of Lancashire services and organisations.
A
ADFAM offers information and advice for families of alcohol and drug users.
The website has a list of local family support services.
Tel: 07442 137421
Email: admin@adfam.org.uk
Advocacy Focus provides support in relation to health and social care related issues, particularly for people with mental health and people with learning disabilities within East Lancashire.
Advocacy Focus works county wide to support people to have a voice to convey their wishes to improve their emotional and physical well being through increased respect, choice and dignity.
Tel: 0300 323 0965
Email: admin@advocacyfocus.org.uk
Cloverleaf Advocacy is an independent charity, and all our services are free and confidential for those who need us.
Tel: 0300 0120231
Email: lancashireteam@carerscount.org.uk
n-compass operates across the North of England to help people regain control of their lives, providing hope and a sense of purpose, through the provision of Carers, Advocacy, Wellbeing, Counselling and Volunteering Services.
Tel: 03450138208
Email: admin@n-compass.org.uk
Age Concern Central Lancashire We enable people to live well with memory concerns and dementia, reduce loneliness and isolation, stay active and provide a wills service amongst a range of wider support designed to promote positive and healthy ageing.
Tel: 01772 552850
Email: hello@ageconcerncentrallancashire.org.uk
Growing older doesn’t come with a manual, so if you need information or advice on anything from health to housing, you can contact by:
Tel: 0300 303 1234
Email: advice@ageuklancs.org.uk
Al-Anon is a worldwide organisation offering support and understanding to the families and friends of problem drinkers, whether the person is still drinking or not. Confidential Helpline: 0800 0086 811
Email: enquiries@al-anonuk.org.uk
Alcoholics Anonymous (AA) is a self-help organisation. Meetings are free and confidential. Tel: 0800 9177 650
Email: help@aamail.org
At the Alzheimer’s Society we’re working towards a world where dementia no longer devastates lives. We do this by giving help to those living with dementia today, and providing hope for the future.
Tel: 0333 150 3456
Amparo provides emotional and practical support for anybody who has felt the impact of suicide.
Tel: 0330 088 9255
Arthritis Care are here for you. From high quality information and support to empower you to take control of your arthritis. Tel: 0300 790 0400 Email:enquiries@versusarthritis.org
Asthma & Lung UK works to stop asthma attacks and, ultimately, cure asthma by funding world leading research and scientists, campaigning for change, supporting people with asthma to reduce their risk of a potentially life threatening asthma attack.
Email: helpline@asthmaandlung.org.uk
Tel: 0300 222 5800
Autism Initiatives provides a range of person centred services throughout the UK. The charity provides services to children and adults, and encompasses education, residential houses, supported living and outreach services. Tel: 0151 330 9500
Email: info@autisminitiatives.org
B
Barnardo’s works with local authorities across the UK to provide a broad range of fostering and adoption services, including placements for children with extra needs. Providing tailored solutions to meet your local placement needs, we are committed to improving children’s lives at every level of service provision.
Tel: 01772641002
Email: lancashireyoungcarers@barnardos.org.uk
Blackburn and District Blind Society provides a number of services that support people in the community who are partially sighted, blind and may often have other disabilities.
Tel: 01254 698683
Blackpool & Lancashire Sexual Health Service
We provide expert advice, guidance and treatment on all aspects of sexual health. This includes sexually transmitted infections, HIV and contraception such as pills, injections, implants and coils.
Tel: 0300 1234 154
The Blackpool Teaching Hospitals NHS Foundation Trust supports a population of 1.6 million with a range of acute services.
Tel: 01253 955588
The Blue Badge scheme helps people with severe mobility problems, park close to their destination.
Lancashire County Council administers the Blue Badge scheme. We issue badges under the Department for Transport guidelines and regulations.
Tel: 0300 12306736
Email: bluebadge.admin@lancashire.gov.uk
The Brothers of Charity Services is an organisation whose vision is to provide a range of services to people with learning disabilities which support their individuality, choice, rights and dreams..
Tel: 01257 266311
Email:
C
CALM are the Campaign Against Living Miserably (CALM) and we’re taking a stand against suicide. That means standing against feeling shit, standing up to stereotypes and standing together to show life is always worth living.
Tel: 0800 585858 (5pm – midnight)
Email : info@thecalmzone.net
The Care Quality Commission is the independent health and adult social care regulator.
Their job is to make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage them to improve. They do this by monitoring, inspecting and regulating services to make sure they meet fundamental standards of quality and safety and we publish what we find, including performance ratings to help people choose care.
Tel: 03000 616161
Email: enquiries@cqc.org.uk
Chorley Borough Council are a district council of Lancashire.
Tel : 01257 515151
Email : contact@chorley.gov.uk
The Citizens Advice service offers practical, up-to-date information and advice on a wide range of topics, including; debt, benefits, housing, legal, discrimination, employment, immigration, consumer and other problems.
Tel : Lancashire North : 01524 481508
Fylde : 0808 2787881
Lancashire West : 0808 2787880
Preston : 08082787883
Leyland: 0808 278 7880
Lancashire East 0808 2787975
Colostomy UK is a charity that supports and empowers people living with a stoma.
Tel: 0800 3234257
Email: hello@colostomyuk.org
Creative Support is a high quality provider of person centred social care services for people with learning disabilities, mental health and other needs.
Tel: 0161 236 0829
Email : enquiries@creativesupport.co.uk
D
Disability Equality NW is a user led disabled people’s organisation (DPO) providing a range of support services, events and activities to enable disabled people across the North West of England to live independently and be active in their local community.
Tel: 01772 558863
Email: enquiries@dawl.org.uk
The Drinkaware Trust is an independent UK-wide organisation that aims to improve our drinking behaviour and the national drinking culture to help reduce alcohol misuse and minimize alcohol-related harm.
Tel: 0300 1231110
Email: contact@drinkaware.co.uk
E
East Lancashire Hospitals NHS Trust Patient Advice & Liaison Service (PALS) was established in 2003 and is an integrated Health Care Provider located in Lancashire for : Accrington Victoria Community Hospital. Burnley General Hospital Clitheroe Community Hospital, Pendle Community Hospital. Royal Blackburn Hospital
Tel: 0800 587 2586
Email : complaints@elht.nhs.uk
Elder provide a service called live-in care, matching your loved one with an experienced, carefully vetted carer who moves into a spare room. They do everything required to make sure the person you love is safe, happy, and comfortable in their own home. For more information
Tel: 0333 9207493
Email for: New Customer Queries: hello@elder.org
Carer Support: carers@elder.org
Existing Customers : support@elder.org
N-Vision Blackpool, Fylde & Wyre Society for the Blind is a local independent charity providing services and support to anyone with reduced vision living in the area regardless of age or means. Tel: 01253 362692
Email: info@nvision-nw.co.uk
Falls are a common cause of injury. A fall can happen to anyone but older people are more vulnerable and likely to fall.
Frequently the cause of a fall is related to:
footwear
lighting
activity
medication
eyesight
You can access more information from a reliable source, the NHS, about falls prevention including advice about these common causes of falls.
Find out more in person – Fylde Direct, The Public Offices, 292 Clifton Drive South, Lytham St Annes, Lancashire, FY8 1LH
Contact by post – Fylde Borough Council, The Town Hall, St Annes Road West, Lytham St Annes, Lancashire, FY8 1LW
Tel: 01253 658 658
G
Galloway’s Society for the Blind are a local charity based in the North West of England that supports people living with blindness or a visual impairment. Operating out of their four regional centres, they provide vital help and services including: specialist equipment and advice, talking newspapers, training and support groups as well as escorted holidays and outdoor activities.
Offices:
Howick House, Howick Park Avenue, Penwortham, Preston – PR1 0LS
Tel: 01772 744148 Email : enquiries@galloways.org.uk
91 Balmoral Road, Morecambe LA3 1SS
Tel: 01524 414846 email enquiries@galloways.org.uk
1a Farrington Street, Chorley PR7 1DY
Tel: 01257 275160 email enquiries@galloways.org.uk
Paton House, 22 Wright Street, Southport PR9 0TL
Tel: 01704 534555 Email : enquiries@galloways.org.uk
H
Hand on Heart Charity has a simple goal; to prevent the deaths of the 12 young people who die due to a sudden cardiac arrest each week. Tel : 0845 0710822
Email: enquiries@handonheart.org
Healthwatch Blackburn with Darwen
Unit 19
Eanam Wharf Business Development Centre
Blackburn, BB1 5BL
Email: info@healthwatchblackburnwithdarwen.co.uk
Tel: 01254 480002
Healthwatch Blackpool Empowerment Charity, 333 Bispham Rd, Blackpool FY2 0HH
Email : enquiries@healthwatchblackpool.co.uk
Tel : 0300 32 32 100 (option 4)
Healthwatch England
Healthwatch is your health and social care champion. If you use GPs and hospitals, dentists, pharmacies, care homes or other support services, we want to hear about your experiences. As an independent statutory body, we have the power to make sure NHS leaders and other decision makers listen to your feedback and improve standards of care.
Health Innovation North West Coast supports the discovery, development and deployment of innovations and improvements in health and care across Cheshire, Merseyside, Lancashire and South Cumbria.
The innovations we support are ideas, services, products and processes which improve health and the quality of care and drive costs down.
Email: info@healthinnovationnwc.nhs.uk
Tel: 0151 254 3400
RNID National Hearing Loss Charity Whether you are worried about your hearing, know you have hearing loss, or are profoundly deaf this section will give you the practical information and advice you need. We know hearing loss can be a big problem, but there is lots you can do about it. Tel: 0808 808 0123
Email: contact@rnid.org.uk
Helping Hands has a range of home care and live-in services, ranging from 30 minutes to full-time live-in care.
Our services include visiting and live-in care. We offer individually tailored high quality home care across Lancashire
Tel: 01772 394 923
Email: enquiries@helpinghands.co.uk
I
The Intact Centre provides support, advice and a signposting service, as well as a drop in service. A venue for community meetings, education and learning, and a range of facilities for recreation and leisure for residents of all ages. Intacts primary purpose is to serve the Ingol and Tanterton neighbourhoods and we are now able to offer more services and activities to more people in the City of Preston and surrounding areas.
Tel: 01772 760 760 Email: info@intact-preston.org.uk
Integrate supports adults and teenagers who have learning disabilities, to lead the life they would choose for themselves. Tel: 01772 333 800 Email: enquiries@integratepreston.org.uk
J
Joint Strategic Needs Assessment (JSNA) looks at the current and future health and care needs of local populations to inform and guide the planning and commissioning (buying) of health, well-being and social care services within a local authority area.
K
L
Lancashire & South Cumbria NHS Foundation Trust provides health and wellbeing services for a population of around 1.8 million people. The services provided include community services such as health visiting, podiatry, sexual health and dentistry as well as inpatient and community mental health services. The Trust covers the whole of the county and employs around 7,000 members of staff across more than 400 sites.
Email: complaints@lscft.nhs.uk
Tel: 0808 144 1010
Lancashire Teaching Hospitals NHS Foundation Trust
Chorley and South Ribble District General Hospital
Tel: 01257 261222 Royal Preston Hospital Sharoe Green Lane North, Fulwood, Preston, Lancashire, PR2 9HT.
Tel: 01772 716565 Specialist Mobility Rehabilitation Centre Ground Floor, Preston Business Centre, Watling Street Road, Fulwood, Preston, PR2 8DY.
Tel: 01772 716565
Flintoff Way, Preston, PR1 6AB
Tel: 01772 528006
Lancashire Women’s Centres offer a range of services and opportunities that help us to meet our aim to ‘Support, Encourage and Enable’ all women to get the best out of life for themselves and their families.
Tel: 0300 3301354
Email: TalkToUs@lancashirewomen.org
Little Green Bus is a vital transportation service in the Ribble Valley and surrounding areas providing sustainable community services to elderly, isolated and often vulnerable members of our community. Call: 01200 444484 Email: info@littlegreenbus.org.uk
M
The Macular Society has been supporting people with macular conditions like age-related macular degeneration (AMD) for over 25 years. We offer information and support and we fund research to find a cure. Through the generous donations of our members and all our supporters our services are free. You can help us and become a member of the Macular Society or make a donation. Email: info@macularsociety.org Tel: 0300 3030 111
Making Space is a national charity and leading provider of adult health and social care services. Tel: 01925 571 680 Email: enquiries@makingspace.co.uk
The helpline is a NHS user-led service that aims to meet callers needs through a provision of information and listening ear. Tel: 0800 953 0110
Mind
We provide advice and support to empower anyone experiencing a mental health problem. We campaign to improve services, raise awareness and promote understanding. We won’t give up until everyone experiencing a mental health problem gets support and respect.
Tel: 0300 1233393
Email: info@mind.org.uk
Lancashire Mind
Tel: 01257 231660 Email: admin@lancashiremind.org.uk
N
The North West Ambulance Service NHS Trust provides a 24 hour, 365 days a year emergency service to those people in need of emergency medical treatment. We also provide a non-emergency service known as the Patient Transport Service.
Email: communications@nwas.nhs.uk
Tel: 01772 862666
NSPCC We’re the leading children’s charity fighting to end child abuse in the UK and Channel Islands. We help children who’ve been abused to rebuild their lives, protect those at risk, and find the best ways of preventing abuse from ever happening.
Helplines:
Help for adults concerned about a child Tel: 0808 800 5000
Help for children and young people
Tel: 0800 1111
Email: help@nspcc.org.uk
NHS North West is one of seven regional teams across the country working to ensure that people across our region have access to high quality health and care services.
We support the commissioning and delivery of high-quality services and directly commission primary care and specialised services across Cheshire and Merseyside, Greater Manchester, and Lancashire and South Cumbria.
Our work involves supporting NHS trusts and integrated care boards (ICBs) in the area to ensure that together we provide excellent services that meet the needs of patients.
Email: england.contactus@nhs.net
O
is an organisation made up of members who are third sector infrastructure organisations across Lancashire with the mission: ‘To work together, share resources and information, and represent the many voices of the third sector in helping our communities grow stronger. ‘ ONE Lancashire is an organisation set up to bring together and strengthen third sector infrastructure providers in Lancashire – working better together. Tel: 01772 200690 Email: communications@onelancashire.org
P
We’re the Parkinson’s support and research charity. For more than 40 years we’ve been working to find a cure and improve life for everyone affected by Parkinson’s. Email: hello@parkinsons.org.uk Tel: 0808 800 0303
Children’s Peer Support – Lancashire Mind aims to empower young people through innovative, peer-led support systems. This new initiative aims to support young people’s wellbeing from age 10-25 across North Lancashire, Blackpool, Blackburn, East Lancashire and Central Lancashire.
Email: admin@lancashiremind.org.uk
Tel: 01257 231660
Patient Transport Service (PTS) is the largest provider of non-emergency patient transport in the United Kingdom Through the non-emergency Patient Transport Service who provide crucial transportation for patients attending hospital or requiring transfer from one hospital to another, who are unable to make their own way to hospital due to medical or clinical needs. The dedicated Patient Transport Service working across the North West, are able to deal with a multitude of patient conditions from transporting stretcher and wheelchair bound patients to patients able to walk unaided.
Email: communications@nwas.nhs.uk
Tel: 0345 112 0999
Promedica24 are Europe’s largest provider of Live-in-Care offering a genuine affordable alternative to living in a Residential Care Home. It allows for round the clock, one to one support in a person’s own home.
Tel: 01254 375023
Mob: 07419111981
Q
R
Ramsay’s award winning network of private hospitals spans from Cornwall to Newcastle with 36 facilities across the UK.
Services in Lancashire:
Telephone: 01257 650137
Tel: 01772 368937
Tel: 01257 650966
Tel: 01704 468924
S
Sightline provide telephone-based befriending and helpline support for people affected by sight loss. Regular phone-based befriending can be arranged at a convenient time, and our helpline operates every evening. Our services are all staffed by trained volunteers, who have close experience of sight loss. Sightline is open 6pm-10pm, 365 days a year.
Tel : 0800 587 2252
Email : info@sightline.org.uk
Access Ability The team has specialist experience of supporting Deaf and disabled people with confidence building, raising self-esteem and supporting with literacy translation to ensure equal access into employment opportunities. Our team will shares our knowledge and collective experiences of disability issues and solutions in the workplace, for the benefit of the individual. With this knowledge we liaise with appropriate employers to identify suitable jobs, support the individual and the employer during the application process into employment through providing in work support, speciality training and BSL interpretation.
Email: info@accessability.org.uk
Telephone: 01254 670836
Spire Preston is a not-for-profit charitable organisation providing care and support to adults with learning difficulties in Preston and surrounding areas.
Spire offers support through its supported living and outreach services, along with a variety of clubs, groups, and activities for local adults with learning disabilities such as crafts, drama, football, music, and shape up.
Telephone: 01772 524567 Email: admin@spirepreston.org.uk
Stroke Association provide high quality, up-to-date stroke information for stroke patients, their families and carers. Phone: 0303 3033100 Email: helpline@stroke.org.uk
T
Talk to Frank is a national drugs awareness site for young people and parents/carers. Confidential helpline: 0300 1236600 (24 hours 7 days a week)
Text : 82111
The Family Planning Association is the UK’s leading sexual health charity, offering a wide range of information on sexual health issues including contraception, sexually transmitted infections, pregnancy choices, abortion and planning a pregnancy.
Telephone: 0300 1237123
The Outside Clinic is a national home visiting company, providing optical and hearing services to those who are unable to get to the high street unaided.
Our staff use the latest portable equipment to provide Free NHS Eye Tests, for those who qualify, and Free Hearing assessments in the comfort of the patient’s own home.
The Outside Clinic is the UK’s leading home-visiting optician and hearing specialist and we have been privileged to provide ‘at home’ sight and hearing care in the community for 30 years.
To make an appointment please call free number 0808 239 3615
Email : info@outsideclinic.com
United response is a national charity which provides person-centred support to over 2000 people across England and Wales. If you have a learning disability or a condition that may result in physical or mental health difficulties, we are here to support you. We will offer you bespoke support to ensure you have the care you need as well as enabling you to do the things you want to in your life. We have an excellent track record in providing flexible and creative support to enable people to live an ordinary and integrated life in their local community. We work with people to build their confidence and skills, opening up opportunities that perhaps were never thought possible. Telephone : 0208 016 5678
Email: info@unitedresponse.org.uk
V
W
Wellbeing Lancashire are a collaboration of professional wellbeing businesses; public sector and non-profit organisations and charities who have come together to make wellbeing a top priority for Lancashire. Wellbeing Lancashire is for individuals, communities, businesses and organisations, to help create a culture where we can all thrive.
At Healthwatch Lancashire, we want to make sure you stay safe and well throughout the Christmas Period.
The NHS Choices website has information about how you can stay well this Winter: https://www.nhs.uk/live-well/healthy-body/keep-warm-keep-well/
