Same Day Health Centre - Fleetwood

We arrived at Fleetwood Health Centre for a 1 pm wound check appointment, followed by a 1:30 pm blood test. Upon arrival, the receptionist directed us to go upstairs for the wound check and then return downstairs for the blood test.

The wound check proceeded smoothly, and we returned downstairs as instructed, arriving 10 minutes early for the blood test. However, after waiting for 15 minutes beyond our scheduled time without being called, I approached the receptionist to inquire about the delay. She was unable to locate the appointment in the system but asked us to take a seat, assuring us that someone would attend to us shortly.

After an additional 15 minutes of waiting (now 30 minutes past our appointment time), I approached the reception again. The receptionist who had initially checked us in was extremely rude, claiming that she had instructed us to check in again after the wound appointment. Both my husband and I confirmed that no such instruction was given, but she argued with me publicly in front of other patients, which I found very dismissive and unprofessional. She then told us we would be called in when they were "ready for us," which is not the attitude I expect from healthcare professionals.

Eventually, we were called in 55 minutes after our scheduled appointment time, which was unacceptable. My husband had only been discharged from the hospital four days earlier following an emergency lower bowel resection, and this extended wait was not in his best interest.

I would like this complaint to be thoroughly investigated, and I request that the receptionist in question be spoken to about her conduct.

My experience at Fleetwood walk in urgent treatment centre. The only thing ruining the visit is that miserable receptionist! She never smiles or even looks like she wants to be there! It's disgraceful having staff at first port of call who don't even greet you with a smile! She didn't tell 4 of us to use the new tablet system either!! So I was there at 7.45 and wasn't seen first because other people knew the new system!! My stars are only based on her attitude alone and not nursing staff, they deserve 100%.

Excellent place to come. I can have no issues with this place

My first time here after a work colleague recommended the centre (work as teacher)
The staff were excellent
The Healthwatch Lancashire colleague was very good and had a nice manner (got told to mention this)

Perfect service provided

Excellent service provided,
Staff were great with me (reception, staff and nurses)

Everything was good.

Great centre as a back-up when you cannot get an appointment with your GP.

I visited the pharmacy and use it regularly, I love the place and they provide an excellent service.

I came with my partner as he needed an x ray.
We arrived and he was seen straight away (wow)