Riverside Medical Centre

i feel they need to sort their phone lines at my surgery. when you ring and you are a certain number in the queue they put the phone down on you. the doctor rang my wife the other week but she couldn't hear him as she is partially deaf, she put me on the phone. the doctor just came out with 'do you think your wife would go on this medication?' with no explanation. they said we needed an appointment with the cholesterol team but they were never there, it took us 3 months to get an appointment. i asked for face to face and they said they couldn't facilitate as they had no rooms. when we actually got to see the doctor they were amazing with her, but this surgery haven't fully opened face to face appointments since covid so how can they have no rooms in the surgery when none of the doctors are there?

It is so hard to get an appointment you are on the phone for 20 minutes and this can be difficult as I am unwell myself and can't be on the phone long. The care itself once you get an appointment I can't fault but getting an appointment is a nightmare.

I cant get an appointment at this surgery, I ring at 8am like everyone else and I am 14th in the queue. I have my own doctor but I cant remember the last time I saw him.

it took me 2 weeks to make an appointment with the doctor, every time i rung i was told there were no appointments and that i had to ring the next day.
On the day of my appointment a lady walked in to the surgery and asked if she could make an appointment as she was feeling poorly and the receptionist said no you have to ring. The lady sat next to me and rang from my phone as she had no access to a phone and she rang the reception and booked an appointment on the phone as she was looking at the receptionist. I think this was very badly managed especially when the woman had a condition and all she wanted was an appointment.

It is very difficult to get an appointment. you are on the phone for a long time and the receptionists are not very helpful or supportive. The receptionists don't let you talk and i fin d they talk over you.

I can be on the phone for ages waiting to speak to the receptionist and when i get through i feel i have to justify why i am ringing for the appointment. You can only ring the GP on Tuesday-Friday as Mondays are for emergencies only.

Receptionists are sometimes a barrier between you and your GP. I also struggled to get an appointment before 10/11/15 as I developed a chest infection but the receptionist was unable to help me. I ended up going to the pharmacy to get something.

I have been a patient for years and the Gps and nurses are fantastic