Holland House Surgery

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Based on 3 reviews

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Reviews (3)

care wasn't very good

April 19, 2024

i rang my gp to book in a smear test and they said due to staffing they cant facilitate my smear test and i would need to go to another surgery where they are doing them. i told them i was visually impaired and i wouldnt be able to travel and they didnt seem bothered by this.

Anonymous

Reply from Holland House Surgery

Hi,

firstly, I would like to apologise to you that you were treated in this way and I am very sorry that this has happened to you. I would like to reassure you that we can always facilitate a smear appointment at the surgery, although in times of sickness you might have to wait for a short period. Please can I ask that you contact me at the following email address because I would like to understand a bit more about what happened to you if you wouldn't mind sharing more details with me, particularly if you telephoned the practice to make the appointment. I would like to follow this up as a learning point with the team to make sure that it does not happen to anyone else. The email address is:
lscicb-fw.hollandhousemanagers@nhs.net.

Regards,

Judith Milne
Practice Manager
Holland House Surgery

Holland House

July 4, 2016

They don't let you email them which I find very difficult. I'd rather not have to tell the Receptionist about personal problems. I work full time and I tend to build up different health concerns and try to go through them all in one appointment. They don't let patients book appointments in advance which is also a challenge for me.

Anonymous

Left feedback re son being deaf

January 13, 2016

Holland House knows my son is deaf - it's on his notes. However at this surgery in Freckleton the receptionist did not look up so he couldn't lip read her and his name was announced on tannoy which he didn't hear. I asked after why and she said it was on his notes but NOT on the appointment system so receptionist did not know. She took my name and called me back to say the IT had been changed so if a person is deaf it now shows on the appointment section as well as on his notes. Brilliant response. Very pleased.

Jane Russell