Minerva Health Centre

i normally use rheumatology blood clinic on a Thursday but i had been asked by my consultant to do another one but would need to go to a walk in clinic as they couldn't get me in for the rheumatology day. i rang Minerva and they told me that on a Friday they open at 8am.
I turned up at 7:15am to Minerva to beat the traffic and at the time there was no one waiting outside, i parked up and quickly saw people walking towards the medical centre at 7:20 i walked towards the medical centre to find i was 10th in the queue for a blood test. the weather was freezing and there was a mixture of people waiting in the freezing cold for 40 minutes for a blood test. surely there is a better alternative than this? once in the medical centre i was seen quite quickly and was out of the door for 8:30am
On another note i come on a Thursday for a rheumatology blood test and again i get there early to beat the traffic. a few times ive had an appointment quite early on for example 8:02am when i know they only open at 8am. i turn up at 7:30am and there is already queue of people. im not sure what the solution is but on a few occasions ive seen patients walk into the blood clinic when their appointment isn't until 8:40 and later and they have just come in early to see if they can be seen earlier. i completely understand this but when your appointment is at 8:02 and then have to wait to be seen at reception which then makes you late for your appointment. i feel this is very unfair. also making patients who are under rheumatology wait outside in bad weather is also not good. i feel if you only open at 8am maybe don't put your first appointments on until 8:10am so it gives patients time to get there. maybe also highlight to patients who have later appointments that they wont be seen until their allotted time to stop them coming earlier to the clinic.

i came for an appointment today at Minerva and i cant fault the care. i came on hospital transport and the nurse came out to help me. she was lovely during my appointment, very thorough and helpful. when my appointment had finished she brought me back out in my wheelchair and went to sort my transport for me. i discussed with her that i was struggling for early morning appointments as the transport isn't always available or on time, and she said don't worry well sort that for you and get you a later appointment. she asked if i needed anything or any water before she moved on to the next patient. i cant fault the care it was incredible.

i have brilliant care with this service, i have regular appointments with them and every time the care is incredible.

Blood tests at Minerva are becoming horrific, now they have opened up the walk-in clinic again. But I think it’s because they only put one phlebotomist on which isn’t enough with all the patients coming through the doors. The other day I went to Minerva sat down and in 20 minutes no one had gone in or had come out of the blood clinic. I don’t understand how you can have that many patients waiting at once there were around 30 people waiting for bloods but no one going in or coming out.

I am under the rheumatology team at Minerva Health Centre and they are incredible. They sort my appointment's, my blood tests and my medication delivery. They are excellent.

I have been having regular blood tests for a few years at Minerva and they used to send a blood book and blood form out to you. Now they have changed the way they do things which can be difficult. A few weeks ago I went for a blood test which was just after 8am, I turned up at 7:45 to find a queue had already formed outside. I joined the queue and when the doors open at 8am you have to wait now to book in go and get the blood form then book in the next blood test. I got to my blood test at 8:22 when my appointment was 8:05. The new system doesn't work especially when there are only 2 receptionists on and they are busy enough.

I have received excellent service from the rheumatology team. My husband was very skeptical but he came out very happy saying he had received very good care. The pain clinic and rheumatology clinic are brilliant I cant fault them.

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I brought my partner to this place today, we were met with ridicule and offensive comments shared between the two receptionists, the loud laugh gave it away along with the older receptionist being unhelpful. People who attend this centre come here for various reasons, some like my partner attend after suffering a life threatening illness and she feels extremely vulnerable.

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