Bay Medical Practice

My husband had an ecg. The next thing he is prescribed some medication. No contact what so ever from anyone to say why, or discuss results. We had to request an appointment then wait weeks. Very stressful and uncaring.

I rang up to make an appointment and was given 6 options, not one of which was to make an appointment to see a doctor

Just really poor uncaring and unhelpful

The service offered is lacking in every way.
It takes 4 weeks on a average to get to see a doctor. That's if your lucky enough get past the vetting committee.

Currently in tears. They can’t find blood results. Lose urine tests. The answer for pain is exercise who would have known. They don’t have access to important results. Reception staff are great but their systems rarely work and they can’t access records. Systems often crash while I’m on phone to GP. Cannot cope with this any longer.

My 18 month old daughter is having issues with her ears, one or both have/are discharging fluid.

Can't ring up, have to fill in a form online, which then takes another day for them to ring to make an appointment, all while daughter is in discomfort.

When you go to see a GP, its obvious they havent read any notes, as you have to explain everything again and again.

One particular doctor is adamant theres nothing wrong, wont prescribe anything and is unhelpful when asked for advice.

We've asked to be able to have access to daughters nhs record on the nhs app, been told they dont allow it. So we cant see what appointments or notes or anything

Very dissatisfied

WE moved to the practice and we have had a lot of issues in making appointments and arranging tests. We have not received any information about the condition of my partner and it has been very frustrating trying to make appointments on their behalf. There have also been issues with arranging routine tests which are required to be carried out to make sure that the conditions are being monitored. I contacted the practice to arrange a test to be told that it had already been carried out earlier in the month. This was not the case, it was a separate test but they did not accept that another was needed. They refused to speak to me even though we have made those arrangements. I was told that there was a step that we needed to take that "I should have known about." which I know was not explained to me previously when we first registered at the practice.

My GPs are very caring and never rush you; excellent service

There is always a really long wait for appointments and then it's always a different doctor. Sometimes I have to have a telephone appointment when I really want to see the doctor. I have found some of the staff quite rude and I feel like I'm being a nuisance. Doctors need to read peoples notes so we don't have to keep explaining what our problems are

I need to see my GP regularly but I never see the same doctor twice and they never read my notes before I see them so I have to keep explaining my health problems. Communication is also poor.