This report details the findings of our project exploring young people’s experiences of mental health and accessing mental health support in Lancashire. This project follows on from our initial project which was published in October 2023 where we explored the experiences of Lancashire residents who had experience of waiting for support from mental health services. 

Feedback uncovered a series of barriers to accessing support, which for many, resulted in a decline in their mental health and feeling unsure of where to go for support. 

By Healthwatch Lancashire
Project Reports

Feedback was gathered from 110 young people, 31 parent/carers and 1 college wellbeing officer.

A main theme we identified was multiple barriers in accessing support for those who are neurodivergent, particularly those with autism and/or ADHD. The barriers highlighted included:

  • A lack of support from CAMHS (Child and Adolescent Mental Health Services) due to staff not being sufficiently trained in neurodiversity.
  • Young people being discharged from CAMHS without receiving treatment due to their autism or ADHD.

There were positive experiences to be celebrated including 46% of young people receiving mental health support either on the same day or within a month. Also, the high proportion (79%) of young people who were aware what support was on offer at school, college or university.

These findings have helped to formulate recommendations for the attention of providers of mental health services in Lancashire including Lancashire and South Cumbria Foundation Trust to help improve the access and experience of mental health services in Lancashire.

Read the report, find out more about our recommendations and view our case study report.

Waiting for Wellness Phase 2: Full Report Download File (pdf 787.07 KB)
Waiting for Wellness Phase 2: Case Study Report Download File (pdf 508.02 KB)

Related Reports

Waiting for Wellness: An investigation into people’s experiences and the accessibility of mental health services in Lancashire

Healthwatch Lancashire heard an increased amount of feedback about mental health during 2022/23. Particularly, the long waiting lists people were experiencing when accessing mental health support. In response, ‘Waiting for Wellness’ was set up to explore people’s experiences of mental health in Lancashire. There was a particular focus on the waiting times of those accessing mental health support and whether people were aware of available services in Lancashire.

Feedback was also gathered from people who have not accessed support for their mental health, to investigate their reasons for this and whether they would know how to access support should they need it in the future. 

Project Reports
Read More

The Cost of Living Crisis: Effects of the crisis on the mental and physical health of Lancashire residents

In response to the cost-of-living crisis, Healthwatch Lancashire set up an online survey to investigate the experiences of Lancashire residents. There was a particular focus on the effects of the crisis on physical and mental health.

Project Reports
Read More

GP Enter and View: Summary Report

A GP Enter and View project was undertaken to explore patient experiences of booking appointments and the care they receive. Staff feedback was also collected to explore what solutions that surgeries were employing to meet demand. 

Project Reports
Read More