A GP Enter and View project was undertaken to explore patient experiences of booking appointments and the care they receive. Staff feedback was also collected to explore what solutions that surgeries were employing to meet demand.
Visits were conducted between November 14th 2022 and February 7th 2023. In total, six GP practices were visited by Healthwatch Lancashire Representatives. During this project Healthwatch engaged with 117 people through face-to-face discussions or completion of written responses. Feedback from our Feedback Centre was also included and used to inform our analysis of findings.