This report has been produced by Healthwatch Together, who have engaged with members of the public across Lancashire and South Cumbria to understand patient experience and presentation at Emergency Departments, Urgent Treatment Centres and Walk-In Centres.

The primary focus of this engagement was to support Lancashire and South Cumbria Health and Care Partnership with winter planning, messaging and communication.

By Healthwatch Together
Project Reports

The report

Healthwatch Together, a collaboration of four local Healthwatch, Cumbria, Lancashire, Blackpool and Blackburn with Darwen, spoke to 565 people, had 44 in depth discussions and engaged with 16 focus groups. Engagement was carried out across Lancashire and South Cumbria, with each Healthwatch utilising their local knowledge and contacts to gain optimal responses across the whole area.


Our method

HWT completed face to face engagements in Emergency Departments, Walk-in Centre’s and Urgent Treatment Centre’s, visiting 17 sites during the months of November and December 2021. Respondents who wanted to provide further insight were given the opportunity to leave their contact details for a follow up conversation.

Of the 565 people who completed the survey, 101 people left their details. Healthwatch Together reached out to these people via their preferred method of communication with 44 people providing case studies to further develop our understanding.


Our recommendations

The insight gained has been invaluable and has been used together to formulate recommendations. The recommendations have been made as a result of analysing the insights shared with us by local residents. 

Read the recommendations by viewing the report below. 


Read the report, find out more about our methodology and view our recommendations. 

Emergency Care, Summary Report Download File (pdf 546.70 KB)
Insights from Central and West Lancashire Download File (pdf 858.29 KB)