Who we are
Healthwatch Lancashire is the independent consumer champion for health and social care in Lancashire and is a part of Healthwatch England, a statutory committee of the Care Quality Commission. References to “we” or “us” below are to Healthwatch Lancashire.
This privacy statement covers the Healthwatch Lancashire website. This statement does not cover links within this website to other websites.
Information we collect
We collect personal information from visitors to this website through the use of online forms and every time you email us your details.
When you simply browse through the information on this website, it does not store or capture your personal information. We do log your IP address (as it is automatically recognised by the web server) but this is so you can download this website onto your device rather than for any tracking purpose.
We will only collect personal information volunteered by you, such as:
- feedback from surveys and online forms
- email addresses
- preferred means of communication
We will always take necessary steps to ensure that your information is protected and treated securely. Any details you give us will be held in accordance with the Data Protection Act 1998 and our data protection policy (part of our overall Information Governance Policy) and code of practice on confidential and personal information.
Healthwatch Lancashire uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics sets a cookie in order to evaluate your use of our website and compile reports for us on activity on it.
Google stores the information collected by the cookie on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.
By using the website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.
Purposes for which we use the information collected
Personal information about you will be used for the following purposes:
- in our day-to-day work;
- to send you our newsletter where you have requested it;
- to respond to any queries you may have;
- to improve the quality and safety of care.
This may include any personal information that you choose to share with us, but we will treat this as confidential and protect it accordingly.
We will never include your personal information in survey reports.
Who we disclose the information to
In order to fulfil our remit, we may disclose the personal information that we obtain through this website to the Secretary of State for Health, other parts of the Care Quality Commission (CQC), Healthwatch England, the NHS Commissioning Board, Monitor and Lancashire County Council, and suppliers we engage to process personal information on our behalf.
However, we will only disclose your personal information where we have your consent to do so, or where there is another very good reason to make the disclosure – for example, we may disclose information to CQC or a local authority where we think it is necessary to do so in order to protect a vulnerable person from abuse or harm. Any such disclosure will be made in accordance with the requirements of the Data Protection Act 1998.
Wherever possible, we will ensure that any information that we share or disclose is anonymised, so as to ensure that you cannot be identified from it.
How to obtain a copy of the information we hold about you
You have a right to access the personal information we hold about you. To obtain a copy of it, please email us at firstname.lastname@example.org or call 0300 3038811.
Signing up to our newsletter
We use a third-party supplier to provide our newsletter service. By subscribing to this service you will be agreeing to them handling your data.
The third-party supplier handles the data purely to provide this service on our behalf. This supplier observes the requirements of the Data Protection Act 1998 in how they obtain, handle and process your information and will not make your data available to anyone other than Healthwatch Lancashire.