How we work

Healthwatch Lancashire is a public voice on health and social care. This means that we represent the interests of the residents of Lancashire.

Healthwatch Lancashire will make sure that your views on health and social care services are listened to by those who manage and run local health and social care providers, report concerns to the health regulator – the Care Quality Commission and feed intelligence on a national level to Healthwatch England.

What will we do?

Healthwatch Lancashire will gather intelligence by engaging with residents, listen to comments, compliments and concerns and ensure that these views and experiences are heard by those who run, plan and regulate health and social care services in Lancashire. In addition we will:

  • represent the views of the public via Health and Wellbeing boards set up by local authorities.
  • report concerns about the quality of health care to Healthwatch England, which can then recommend that the Care Quality Commission take action.
  • Identify local and national trends and raise awareness of these to the relevant organisations.
  • Signpost members of the public to services in Lancashire including information services, clinical commissioning groups, complaints and advocacy services.
  • Work in collaboration with health and social care providers in Lancashire to ensure comments are listened to and to promote best practice.
  • Develop creative projects and activities to capture views of vulnerable people in society or those who are seldom heard.


How we use your feedback

Healthwatch Lancashire provides intelligence-based reports from its findings which are shared with those who run, manage, commission and regulate services to identify areas of best practice or to highlight where services do not effectively meet the needs of the population. All our reports are based on views of residents in Lancashire, provided anonymously. 

Health and social care in Lancashire

The Lancashire health community comprises:

  • six Clinical Commissioning Groups (CCGs)
  • more than 200 GP practices
  • five acute NHS hospital trusts
  • a Health and Wellbeing Trust
  • a single specialty learning disability Trust.

Social care is provided by: There are two unitary authorities of Blackburn with Darwen and Blackpool, each have their own Healthwatch. Additionally there is an active voluntary sector supporting health and social care.